On-Call Concierge

FirstService Residential Canada; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in property management seeks an On-Call Concierge to deliver exceptional customer service at high-end residential properties. This role requires a friendly demeanor and problem-solving skills, ensuring every resident feels welcomed and valued. Ideal candidates will have a strong background in customer service and the ability to work flexibly across various shifts. Join a team that values inclusivity and professional growth, while enjoying competitive compensation and benefits. This is a fantastic opportunity to be part of a reputable company known for its commitment to associate satisfaction.

Benefits

Employee Assistance Program

Qualifications

• 1+ year of direct customer service experience required.
• Strong command of the English language necessary.

Responsibilities

• Greet residents and visitors, ensuring high customer service standards.
• Patrol property and handle packages safely.

Skills

Customer Service

Problem Solving

Communication

Experience with Strata Buildings

Job description

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Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.

Shifts Available:

On Call role - Flexibility required

Skills and Qualifications:

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of the English language is necessary to work efficiently and communicate appropriately with clients and support staff.

Physical Requirements:

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental conditions (wind, heat, cold, rain, etc.)

What We Offer:

As a part-time associate, you will have access to our Employee Assistance Program.

Compensation: $20 - $22

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company. Ensure your resume has a valid contact number and email address.

FirstService Residential is proud to be an equal opportunity workplace. We promote equal employment opportunity for all associates, regardless of background or identity. If you have questions about our policies, please contact our Recruitment team.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Other

Referrals increase your chances of interviewing at FirstService Residential Canada by 2x.

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