On Call Concierge

FirstService Residential Canada; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated On Call Concierge to enhance the experience of residents in high-end properties. This role demands a passion for customer service, where you will be the welcoming face for residents and visitors alike. With a strong emphasis on problem-solving and communication, you will ensure that every interaction is positive and memorable. Enjoy the flexibility of on-call shifts while being part of a supportive team that values your growth and well-being. Join us and make a difference in the lives of the residents you serve.

Benefits

Employee Assistance Program

Qualifications

• At least one year of direct Customer Service experience required.
• Excellent command of the English language for effective communication.

Responsibilities

• Greet residents and visitors with a warm smile.
• Ensure high standards of customer service are maintained.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Experience with Strata Buildings

Job description

Join to apply for the On Call Concierge role at FirstService Residential Canada

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a strong Customer Service background, a passion for going above and beyond, and an innate ability to problem-solve and diffuse sticky situations.

Shifts Available:

On Call role - Flexibility required on weekends

Skills and Qualifications:

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of the English language to communicate effectively with clients and support staff

Physical Requirements:

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages from couriers and carriers
• Ability to work in different environmental conditions (wind, heat, cold, rain, etc.)

What We Offer:

As a part-time associate, you will have access to our Employee Assistance Program.

Compensation:

$20 - $22 per hour

Please include a resume highlighting your qualifications and reasons for being a good fit, along with a valid contact number and email.

FirstService Residential is proud to be an equal opportunity workplace. We promote equal employment opportunities for all, ensuring a respectful and dignified work environment. For questions about our equal opportunity policies, please contact our Recruitment team.