(CAN) OMNI Department Manager

Walmart Canada; Edmonton; On-site; CAD 18,000 - 26,000; Full time

Job summary

Walmart Canada in Edmonton is seeking an OMNI Department Manager to support customer shopping needs and oversee online grocery processes. You will coordinate with OMNI Associates and contribute to Walmart.ca workflows in a team-based environment.

Responsibilities include training OMNI Associates, managing back-office setup and daily order processes, ensuring timely pickups, and greeting customers while promoting products and services. Minimum qualification: 16 years of age or older.

Qualifications

• Age – 16 or older.

Responsibilities

• Participates in the training and development of all OMNI Associates.
• Completes Back Office Setup and daily order workflows, including CFAs assignments and hardware setup.
• Check email and AMP+ for Action Items.
• Completes daily picks and post-pick activities to ensure clean, ready Back Office.
• Leads by example greeting customers and promoting products/services.

Skills

Training & development

Customer service

Teamwork

Job description

Position Summary...

The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes for Online Grocery and Walmart.ca processes directly and through follow-up with OMNI Associates. This Associate will function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns.

What You'll Do...

• Participates in the training and development of all OMNI Associates.
• Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
• Check email and AMP+ for Action Items.
• Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day. It is important to note that the level of cleanliness that this role is responsible is similar to that of a fresh associate.
• Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.

The minimum rate of pay for this position starts from $17.75.

Le taux horaire minimum pour ce poste débute à 17.75.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

13703 40TH ST N W, EDMONTON, AB T5Y 3B5, Canada

Important Note:

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