(CAN) OMNI Department Manager

Walmart Canada; Bas-Saint-Laurent; On-site; CAD 23,000 - 33,000; Full time

Job summary

Walmart Canada is seeking an OMNI Department Manager to support customer service and optimize online grocery and Walmart.ca processes. The role collaborates with OMNI Associates to plan and execute duties based on workload and traffic patterns.

Key responsibilities include training team members, back-office setup, daily order reviews, and maintaining e-commerce standards. The minimum pay starts at 20.35 CAD per hour.

Qualifications

• Minimum age 16 years or older.

Responsibilities

• Participates in the training and development of all OMNI Associates.
• Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
• Check email and AMP+ for Action Items.
• Completes daily picks, where necessary, and performs post-pick activities to maintain service stations and cleaning standards.

Skills

Customer service

Training & development

Back office setup

Operations planning

Job description

Position Summary

The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes for Online Grocery and Walmart.ca processes directly and through follow-up with OMNI Associates. This Associate will function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns.

What You’ll Do

• Participates in the training and development of all OMNI Associates.
• Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
• Check email and AMP+ for Action Items.
• Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day. It is important to note that the level of cleanliness that this role is responsible is similar to that of a fresh associate.
• Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.

The minimum rate of pay for this position starts from $20.35.

Le taux horaire minimum pour ce poste débute à 20.35.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

100 Rue Des Cerisiers, Riviere-Du-Loup, QC G5R 6E8, Canada

Important Note

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