Field Service Technician

Konica Minolta Business Solutions U.S.A., Inc.; San Juan de Terranova; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in digital transformation is seeking an Office Systems Professional. This role involves technical installations, supporting customers with equipment, and maintaining service standards. Ideal candidates will have a High School diploma and over three years of relevant experience, proficient in graphic software and customer relations.

Qualifications

• 3+ years of experience in technical repair of business equipment.
• Preferred certifications: A+, N+, or Konica Minolta certifications.
• Excellent communication and customer relation skills.

Responsibilities

• Perform basic driver/scanning installations and color calibration.
• Support Break-Fix technicians on color-related issues.
• Manage tools, supplies, and inventory for assigned territory.

Skills

Communication

Customer Relation

Self-motivated

Team Player

Networking Knowledge

Graphic Software Understanding

Education

High School diploma

Technical School diploma

Tools

Photoshop

Quark

Publisher

Job description

Overview

Konica Minolta currently has an exciting opportunity for an Office Systems Professional.

Responsibilities

• Performs basic peer-to-peer driver/scanning installations.
• Assists with MAC or server installations as needed.
• Performs color calibration to machine specifications.
• Supports Break-Fix technicians on color-related machine issues.
• May work on QMS and Micrographics equipment as required.
• Maintains an up-to-date file of service manuals, part books, and other literature.
• Performs PC/Workstation connections to printers using MS or Mac OS platforms.
• Handles network installation with single protocol/O/S.
• Understands scanning, software, and network configurations.
• Manages tools, supplies, and inventory for assigned territory.
• Maintains minimum call targets daily.
• Builds effective relationships with customers and colleagues.
• Provides sales support and advises on accounts and service leads.
• Completes invoices and expense reports accurately and timely.
• Follows company policies and procedures.

Qualifications

• High School and Technical School diploma or equivalent, including military training.
• 3+ years of experience in technical repair of business equipment.
• Preferred certifications: A+, N+, or internal Konica Minolta certifications.

• Excellent communication and customer relation skills.
• Team player, able to work with sales and customers to integrate solutions.
• Self-motivated and capable of teaching and training others.
• Strong understanding of networking and graphic software.
• Ability to explain technical data clearly to customers and sales teams.
• Proficient in Photoshop, Quark, Publisher.

About Us

Konica Minolta Business Solutions has a history spanning over 150 years, supporting digital transformation with a broad portfolio of solutions including IT services, information management, security, and printing technologies. Celebrating milestones like 20 years in production print and the bizhub brand, it has received numerous awards and recognition for excellence and innovation. Visit our website and follow us on social media for more information.

We operate under a North American Shared Services model, enhancing cross-border service delivery and resource allocation across the U.S. and Canada.

EOE Statement

Konica Minolta is an equal opportunity employer, considering all qualified applicants without discrimination based on race, color, religion, gender, age, sexual orientation, or other protected characteristics.