Office Operations & Hospitality Coordinator

Socket.dev; Winnipeg; On-site; CAD 34,000 - 68,000; Full time

Job summary

Accenture Winnipeg is seeking an Office Operations & Hospitality Coordinator Senior Analyst to enhance the in-office experience for clients and employees. You will partner with the Office Services team to manage reception, workspace setup, catering, badges, WiFi access, and meetings across one or more locations, including potential off-site coordination.

You will audit Life Safety, support finance functions, and help plan in-office events while maintaining a high level of professionalism.

Qualifications

• Minimum 5 years of customer service experience.
• Appropriate technical skills including MS Office Suite and adaptability to new platforms.

Responsibilities

• Provide reception and general office services across one or more offices.
• Deliver internal and external customer support with timely follow-up.
• Coordinate meeting rooms, catering, and workspace setup.
• Audit life safety tasks, manage invoices, and support vendor relationships.
• Assist with office moves, events, and administrative duties as needed.
• Support on-site and remote team members to ensure smooth operations.

Skills

Customer service

MS Office Suite

Tools

MS Office Suite

Job description

The Office Operations & Hospitality Coordinator Senior Analyst is responsible for a wide range of services in one or more small office locations and will work as a proactive and energetic member of our Office Services team, consisting of on-site and remote team members. The role will provide support to critical office functions as well as attentive and detailed customer support.

Key services include reception, internal and external customer support, mail/shipping, internal distribution list maintenance and general administrative support. Hospitality related tasks include using an on-line tool to reserve meetings and workspaces, preparing and maintaining conference rooms for executive meetings, ordering and set up of catering, resetting workspaces, assisting clients with guest badges and WiFi access, and assisting others as needed. This role will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up.

Additional responsibilities include auditing responsibilities for Life Safety, supporting finance functions, cross-support to our local technology team, supporting / planning engaging in-office events for our employees, and providing support to high profile client events and marketing and communications functions as needed. The role may also support a variety of administrative activities and workplace initiatives including office moves, relocations, and other operational projects as required.

The Office Operations & Hospitality Coordinator Senior Analyst should foster an engaging in-office experience for our clients and our employees, have a positive and helpful mindset, and proactively offer people assistance with new office tools.

May also be responsible for guiding, coaching, and developing other Workplace resource(s) including allocating responsibilities to ensure seamless location support, operational efficiency and consistent service delivery.

The majority of daily tasks will be completed independently according to office guidelines and/or under general remote supervision.

Key Responsibilities

Business partner for Accenture customers by providing outstanding customer support across one or more offices, including:

• Support life safety efforts including badge access, audit reports, and general CCure administration.
• Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.
• Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive.
• Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering ordering, set up and breakdown, reception coverage, floor operations support, space utilization management or other location services.
• Understand Accenture's collaboration/technology tools and support customer utilization of these tools.
• Support the planning for and execution of all on-site and off-site meetings and events.
• Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike.
• Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office.
• Manage vendor maintenance and repair activities to ensure a safe, functional, and well-maintained office environment, while fostering strong vendor partnerships to support efficient service delivery.
• Prepare, pulling & analyzing data reports including those around in office bookings and activities.
• Coordinate office reconfiguration or move initiatives.

A professional at this position level within Accenture has the following mindset:

• Seeks to analyze and solve problems.
• High level of professionalism with a good executive presence—demonstrated poise, calm under fire.
• Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability.
• Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments.
• Understands that decisions impact own work and may impact the work of others.
• Works as an individual contributor as a part of a team, with a focused scope of work.
• Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience.

This role will be located at the Accenture Winnipeg office; and may also be required to virtually coordinate activities for one or more other locations in the region.

Must have

• Minimum 5 years of customer service experience
• Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)
• Have the ability to bend, lift and move up to 20lbs.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range
British Columbia/Ontario/New Brunswick $25.41 to $49.45

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.