Office Operations and Hospitality Coordinator

Accenture; Mississauga; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic Office Operations and Hospitality Coordinator to enhance the workplace experience in a fast-paced environment. This role focuses on providing exceptional service to clients and guests while coordinating logistics and event planning. The ideal candidate will possess strong leadership and communication skills, with a background in hospitality. Join a team that values innovation and collaboration, and make a significant impact in a vibrant office setting where your contributions are recognized and appreciated.

Qualifications

• 2+ years in hospitality or customer-facing role required.
• Strong leadership, communication, and organizational skills essential.

Responsibilities

• Create an exceptional experience for guests and clients.
• Coordinate event planning and logistics for a high-volume office.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Customer Service

Event Management

Bilingualism

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Internal Reservation System

Job description

Based in Accenture’s Advanced Technology Centre in Mississauga, and reporting to the Location Lead, the Office Operations and Hospitality Coordinator will be responsible for providing a distinctive and personalized experience for all Accenture people, clients, and visitors. This role involves meeting and event planning, logistics coordination, and maintaining workspace and service support solutions through internal systems & software, while consistently leveraging Accenture's business and technology strategies.

The successful candidate will coordinate all aspects of workplace operations through a hospitality lens, offering continuous white glove service, while creating an exceptional workplace experience within a global industry-leading corporation, at a fast-paced, high-volume office.

Key Responsibilities:

• Act as a true face of the firm, creating an unparalleled experience for every guest that walks through the door

• Leverage emerging technologies to efficiently and creatively enhance the in-office experience for all team members and guests

• Work as a partner with location lead; Hospitality and local technology teams, as well as offshore teams

• Direct all areas of office services, while ensuring tasks and objectives are accomplished in a timely manner, with the highest level of quality

• Develop and lead the event planning process in coordination with location services team, while consistently maintaining organized and detailed records of event logistics, for reporting and effective execution within required time frames

• Navigate and utilize our internal reservation system (Places), calendars, and inboxes to meet the needs of our office customers

• Monitors events and in office activities to ensure satisfaction of guests and resolution of any issues that arise

• Develop and maintain relationships with clients, community leaders, and company executives as well as their EA’s

• Develop and execute innovative projects that enhance the workplace experience for all employees and visitors

Job Qualifications:

• At least a High School Diploma, with a bachelor’s degree preferred.
• 2+ years in hospitality or customer facing role
• Strong leadership and communication skills
• Extensive experience in a luxury hospitality environment is a must
• Event management experience considered a strong asset
• Second language a strong asset
• Knowledgeable of food & beverage industry trends and catering operations
• Strong technical skills and advanced proficiency with Microsoft Office systems
• Comfortable with a highly visible customer facing role
• Exhibits strong critical thinking and proactive problem-solving skills
• Proven ability to work independently and as a team member
• Excellent organizational, multi—tasking and time management skills
• Highly responsive, flexible and adaptable
• High level of professionalism
• Seeks out challenges and opportunities to grow
• Proven ability to thrive in high-pressure environments while maintaining composure and delivering exceptional results.
• Consistently demonstrate a collaborative and business-oriented mindset
• Ability to work with highly confidential material and maintain confidentiality
• Role is 100% onsite