Office Manager

COGIR Real Estate; Ottawa; On-site; CAD 55,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation

Two-week onboarding

Mentorship program

Flexible benefits plan

Generous time off

Career growth opportunities

Job summary

COGIR Real Estate is seeking an Office Manager for a 24/7 retirement residence. You will handle resident needs, manage records, and oversee accounting functions including payroll, A/R and A/P, as well as scheduling.

You will lead reception, train staff, and ensure compliance with internal and regulatory standards. With at least two years of administrative experience, you will bring strong organizational and communication skills, attention to detail, and proficiency in Microsoft Office.

Qualifications

• Minimum two years of administrative experience in an office setting.
• Proficiency in Microsoft Office (Word, Excel).
• Familiarity with Workday, Kronos and Yardi operating systems is advantageous.
• HR knowledge (recruitment, onboarding, payroll) is asset.
• Supply management and inventory control knowledge is asset.
• Vulnerable Sector Check or willingness to obtain one.

Responsibilities

• Engage with residents and ensure their needs are met and concerns addressed.
• Manage resident records and keep them up to date.
• Handle accounting functions: Accounts Receivable, Accounts Payable, Payroll & Benefits, Scheduling.
• Lead and engage team members to deliver exceptional living experiences.
• Ensure administrative processes comply with internal and regulatory standards.
• Oversee reception and train staff; shape first impressions for new residents.

Skills

Customer service

Organization

Time management

Attention to detail

Communication

Problem-solving

Computer proficiency

Financial management

Decision-making

Event planning

Tools

Workday

Kronos

Yardi

Job description

Description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

Salary Range: $55,000 - $58,000 Annually.

Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to the next level?

As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind-the-scenes activities that happen within the retirement residence.

In this role, your primary focus will be engaging with residents, ensuring all their needs are met and working through any concerns they bring forth. You will also manage resident records, ensuring they are up to date.

You will handle accounting functions for the residence including Accounts Receivable and Accounts Payable, Payroll & Benefits and Scheduling, ensuring accuracy and timely processing.

In addition, you will lead and engage team members dedicated to consistently delivering an exceptional living experience for our residents.

This role also has a strong focus on ensuring all administrative processes are in compliance with internal and regulatory compliance standards.

As this position involves managing within a 24/7 operation, you must maintain flexibility in your schedule. You will oversee the receptionists, providing training and guidance, and will personally manage the reception desk when necessary. Your role will encompass shaping the first impression of the new residents, both in person and over the phone, making your team’s contribution pivotal to the overall sales experience.

Perks and Benefits for the Office Manager

We believe in rewarding our Office Managers for their results, hard work and dedication. Here are some of the appealing perks and benefits you can expect:

• Competitive Compensation Package: As an Office Manager, you will enjoy a lucrative compensation package. We offer a competitive salary that reflects your experience and expertise and eligibility to our department manager bonus plan. Additionally, there is an opportunity for annual merit increases, ensuring that your hard work and exceptional performance are recognized and rewarded.

• Comprehensive Onboarding and Training: We value your success and provide an extensive two-week onboarding program. This program is designed to equip you with the knowledge, skills, and tools necessary to excel in your role. We invest in your professional development from the start.

• Coaching and Mentoring: We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and Support Office teams, who will provide guidance, support, and mentorship. Their expertise and insights will help you reach your full potential as an Office Manager.

• Dedicated Support: We understand the importance of having a strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's administrative support, operational guidance, Legal or Finance with specific challenges, we are here to ensure your success.

• Flexible Benefits Plan: Your well-being is important to us. We offer a benefits plan that includes medical coverage, health and dental benefits, an Employee Assistance Program (EAP) for personal support, and a RRSP matching program to help you plan for your future.

• Generous Time Off: We recognize the importance of maintaining a healthy work-life balance. You will start with three weeks of vacation per year, along with additional sick and personal days. This time off allows you to recharge, spend quality time with loved ones, and take care of personal commitments.

• Rewards and Recognition: We want you to know that your efforts are valued by celebrating your dedication, hard work and career achievements. We do this through our service awards program and celebration stations.

• Career Growth Opportunities: We believe in fostering a culture of growth and advancement. As you excel in your role as an Office Manager, there are clear paths for career progression within the organization. You may have the opportunity to move into an Executive Director and national positions, allowing you to continue making a positive impact on our organization at a larger scale.

Now that you know a bit about the role and our perks and benefits, we are eager to learn more about your skills and experience. Here is what we look for.

Skills for success

• Customer service

• Organization and time management

• Attention to detail

• Communication

• Problem-solving, conflict resolution

• Computer proficiency (Microsoft Office, email, and office software)

• Financial management (budgeting, expense tracking)

• Decision-making

• Event planning and coordination

Your experience

• Minimum of two (2) years of administrative experience in an office setting

• Proficiency in Microsoft Office Suite (Word, Excel)

• Familiarity with Workday, Kronos, and Yardi operating systems is advantageous

• HR knowledge (recruitment, employee onboarding, payroll) is considered an asset

• Supply management and inventory control knowledge is considered an asset

• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Don't Meet Every Requirement?

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.

Actual compensation will be determined based on relevant factors such as skills, experience, location, and internal equity, and is expected to fall within the posted range.