Office Manager

revera; Ottawa; On-site; CAD 55,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation package

Onboarding and training

Coaching and mentoring

Dedicated support

Flexible benefits plan

Generous time off

Job summary

Cogir Senior Living is seeking an Office Manager to support our retirement residence, handling behind‑the‑scenes activities and ensuring a high level of resident satisfaction.

You will oversee accounts, payroll, scheduling, and reception, while guiding staff and maintaining accurate records. Expect a dynamic, fast-paced environment with a focus on compliance and exceptional service.

Qualifications

• Experience as Office Manager or similar role in retirement living environments.
• Strong administrative & accounting skills are essential.
• Flexibility to operate in a 24/5 schedule and oversee reception.
• Ability to engage residents and manage records and inquiries.

Responsibilities

• Engage with residents and ensure their needs are met.
• Manage resident records and keep them up to date.
• Handle accounting functions including Accounts Receivable/Payable, Payroll & Benefits, Scheduling.
• Lead and coach team members to deliver exceptional living experiences.
• Ensure administrative processes comply with internal and regulatory standards.

Skills

Customer service

Organization

Attention to detail

Communication

Problem solving

Conflict resolution

Computer proficiency

Job description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus - Creativity - Excellence

We're seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference.

Salary Range: $55,000 - $58,000 Annually.

Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast‑paced environment and meeting deadlines? Are you ready to take your experience to the next level?

As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind‑the‑scenes activities that happen within the retirement residence.

In this role, your primary focus will be engaging with residents, ensuring all their needs are met and working through any concerns they bring forth. You will also manage resident records, ensuring they are up to date.

You will handle accounting functions for the residence including Accounts Receivable and Accounts Payable, Payroll & Benefits and Scheduling, ensuring accuracy and timely processing.

In addition, you will lead and engage team members dedicated to consistently delivering an exceptional living experience for our residents.

This role also has a strong focus on ensuring all administrative processes are in compliance with internal and regulatory compliance standards.

As this position involves managing within a 24/5 operation, you must maintain flexibility in your schedule. You will oversee the receptionists, providing training and guidance, and will personally manage the reception desk when necessary. Your role will encompass shaping the first impression of the new residents, both in person and over the phone, making your team's contribution pivotal to the overall sales experience.

Perks and Benefits for the Office Manager:

• Competitive Compensation Package : As an Office Manager, you will enjoy a lucrative compensation package. We offer a competitive salary that reflects your experience and expertise and eligibility to our department manager bonus plan. Additionally, there is an opportunity for annual merit increases, ensuring that your hard work and exceptional performance are recognized and rewarded.
• Comprehensive Onboarding and Training: We value your success and provide an extensive two-week onboarding program. This program is designed to equip you with the knowledge, skills, and tools necessary to excel in your role. We invest in your professional development from the start.
• Coaching and Mentoring: We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and Support Office teams, who will provide guidance, support, and mentorship. Their expertise and insights will help you reach your full potential as an Office Manager.
• Dedicated Support: We understand the importance of having a strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's administrative support, operational guidance, Legal or Finance with specific challenges, we are here to ensure your success.
• Flexible Benefits Plan: Your well-being is important to us. We offer a benefits plan that includes medical coverage, health and dental benefits, an Employee Assistance Program (EAP) for personal support, and a RRSP matching program to help you plan for your future.
• Generous Time Off: We recognize the importance of maintaining a healthy work‑life balance. You will start with three weeks of vacation per year, along with additional sick and personal days. This time off allows you to recharge, spend quality time with loved ones, and take care of personal commitments.
• Rewards and Recognition: We want your efforts to be valued by celebrating your dedication, hard work and career achievements. We do this through our service awards program and celebration stations.
• Career Growth Opportunities: We believe in fostering a culture of growth and advancement. As you excel in your role as an Office Manager, there are clear paths for career progression within the organization. You may have the opportunity to move into an Executive Director and national positions, allowing you to continue making a positive impact on our organization at a larger scale.

Skills for success:

• Customer service
• Organization and time management
• Attention to detail
• Communication
• Problem-solving, conflict resolution
• Computer proficiency (