Office Manager

Tierney Stauffer LLP; Ottawa; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Tierney Stauffer LLP is seeking a full-time Office Administrator to lead day-to-day office management and support a multi-disciplinary legal team in Ottawa. The role reports to the COO/CFO and partners, with a focus on technology, HR processes, and efficient operations.

The ideal candidate brings strong communication, organizational skills, and experience with legal software such as LEAP. Hybrid work arrangements support local client engagement and team collaboration.

Qualifications

• Three or more years of experience in law office administration.
• Experience with HR practices in recruitment, onboarding, and staff management.
• Strong organization, communication, and relationship-building capabilities.

Responsibilities

• Recruitment, onboarding, training coordination, performance management, and leave tracking for staff of the firm.
• Assisting clerks and lawyers with billing questions, review of WIP and accounts receivable, and assisting with central billing and collection tasks.
• Interface with IT providers and a key project member or even lead for new technology implementations and migration.
• Coordination of general operations tasks, reception, and staff oversight.

Skills

Law office administration

Supervisory experience

HR practices

Client relations

English fluency

Organization

Communication

Tools

LEAP software

Legal management software

Billing systems

AI tools for research

Job description

Full-Time Office Administrator / Office Manager

Position Status: Vacancy.

Expected Compensation: The compensation for this position is highly variable depending upon the experience of the candidate. The overall expected compensation is $60,000 to $80,000 depending upon experience. Tierney Stauffer compensation model for administrative staff includes a bonus program for up to 10% of base salary. We are open to discussions of a higher salary band for a highly experienced law firm office manager.

About Our Firm

For over 40 years, Tierney Stauffer has worked with clients in the greater Ottawa and Eastern Ontario region providing legal service across multiple practice areas. We pride ourselves on our high level of experience and integrity throughout all our client interactions and our determination in providing reliable legal advice and representation.

Tierney Stauffer is a hybrid working environment. That said, we are seeking a strong commitment locally to clients, client connections, practice building, and working closely with your colleagues in the Tierney Stauffer family. We love working together.

Position Overview

We are seeking a permanent, full-time Office Administrator to lead day-to-day office management working with a capable existing support team of financial, administrative, billing, and client intake staff. This role reports directly to the COO/CFO and will have regular direct involvement with the partners of the firm.

The focus for this role is to help introduce positive new changes in technology and human resources activities (hiring, training, onboarding, and performance management). These changes include making the roles and tasks of lawyers and clerking staff easier and responding to requests and issues as required.

The ideal candidate will have excellent oral communication and computer skills and must be able to multi-task and work well in a fast-paced work environment. Knowledge of LEAP software is an asset and the ability to learn the full capabilities of various legal management software systems is essential for this role, including optimizing reporting functions. Experience with other legal management software is highly valued as well as experience using new AI-driven support and research tools.

This is an ideal position for someone who has strong interpersonal and organizational skills and welcomes the opportunity to work hard and have fun while doing so.

This person will be the primary point of contact for most partners and staff in the firm for day-to-day issues and questions. They will be a key point of contact with the firm’s external IT service providers as well as compensation and employee benefits providers.

Job Duties

• Recruitment, onboarding, training coordination, performance management, and leave tracking for staff of the firm.
• Assisting clerks and lawyers with billing questions, review of WIP and accounts receivable, and assisting with central billing and collection tasks.
• Interface with IT providers and a key project member or even lead for new technology implementations and migration.
• Coordination of general operations tasks, reception, and staff oversight.

Qualifications & Skills

• Three or more years of experience in law office administration.
• 5-10 years law firm experience would be desirable.
• Prior work experience with legal software, including billing, trust transactions, and reporting. LEAP experience is desirable but not mandatory.
• Experience and high technical aptitude with new technologies, including reporting.
• Experience with HR practices in recruitment, onboarding, and staff management.
• A good understanding of legal client intake and reception.
• A good understanding of the rules and regulations of the Law Society of Ontario.
• A passionate commitment to client relations.
• High English fluency in both oral and written.
• Proven supervisory capabilities.
• Strong organization, communication, and relationship-building capabilities. Ability to prioritize tasks efficiently.
• A strong, collaborative player that works and plays well in the highly connected Tierney Stauffer team culture.
• Experience with Trust accounts and general law firm banking. Accounting experience in a legal environment would be a strong asset.

Recruitment & Technology Disclosure

• Application Screening: Please note that our firm does not use automated artificial intelligence (AI) systems or machine learning algorithms to screen, score, or filter applicants for this position. All resumes are reviewed directly by our administrative team and hiring partners.
• Candidate Communication: In accordance with provincial transparency timelines, all candidates selected for an interview will be formally notified of the final hiring status or decision within 45 days of their last interview.

Accessibility and Accommodation (AODA Statement)

Tierney Stauffer is committed to fostering an inclusive, barrier-free, and accessible recruitment environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, we will provide reasonable accommodations to applicants with disabilities at all stages of the hiring process.

If you require any accommodations, adaptive materials, or communication formats during the application, interview, or assessment process, please contact Jason Hergert directly at [e-mail]. We will work with you individually to accommodate your needs confidentially.