Office Coordinator- Shop at Home

Linen Chest; Toronto; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive hourly wage

Flexible schedule

Group insurance program (medical and dental)

Job summary

A leading home decor retailer is seeking an Office Coordinator in Toronto to support their custom window treatments department. This role involves processing orders, collaborating with design and installation teams, and ensuring excellent customer service. Candidates should have a minimum of 1 year in a fast-paced office environment and proficiency in Microsoft Office Suite. Opportunities for growth are available within this family-oriented business that values employee well-being.

Qualifications

• Minimum 1 year experience in a fast-paced office environment or reception.
• Ability to provide personalized customer service.
• Accurate data entry skills.

Responsibilities

• Process orders for custom blinds and curtains.
• Follow up with decorators and suppliers.
• Receive calls and emails from customers promptly.
• Collaborate with team members to ensure efficiency.

Skills

Attention to detail

Customer service focus

Time management

Bilingual (French and English)

Tools

Microsoft Office Suite (Office 365)

Adobe Acrobat

Monday.com

Job description

• Full-time hours

Do you have experience in a fast-paced environment & have a passion for organization & coordination of tasks?

Do you have an interest in design and enjoy seeing the transformation of spaces?

Do you want to work with a dynamic team and be a key player in the custom window treatments department?

We are looking for someone like you to join our team!

The Office Coordinator will report directly to the Customer Service Supervisor for the Shop at Home Department and carry out important daily tasks to ensure the positivity of the customer experience.

Job Description

The office coordinator supports the department by carrying out the administrative tasks that push the orders through from the point a sale is made to the final installation or service. They work directly with the Design team and Installation team to ensure deadlines are met and all appropriate information is supplied for an order to go into production. They also will work directly with the supplier Hunter Douglas to follow up on all orders in process and ensure orders are delivered in a timely manner but also to report any warranty cases & see to their resolution. It is expected the coordinator will collaborate with other Office members in Ontario and Laval and the Supervisor on a daily basis to ensure equal divide of workload to ensure efficiency. Customer service is a top priority and the office coordinator is also there to receive calls from clients and deliver their messages in a positive and friendly manner. This office is uniquely located inside one of our beautiful Linen Chest store locations which gives the office coordinator the chance to interact with our customers in our Gallery space.

Responsibilities:

• Process orders for custom blinds and curtains; be able to balance finances from a contract to the MSRP pricing
• Be accurate in the data entry process of orders
• Follow up with decorators and suppliers on a daily basis;
• Receive orders from the loading dock area from couriers and be able to shelf the merchandise in our warehouse safely (may have to lift up to 30-50lbs)
• Receive calls and emails from customers and respond in a timely manner & exude a positive customer focused energy
• Collaborate with the rest of the team and be able to ask for assistance when needed
• Respect deadlines and have good time management skills
• Other administrative tasks as required or requested by Supervisor
• Interact with customers in person as they view our Blinds gallery space- engage in conversation about our department and offer them our in home services by an experienced Decorator

Qualifications

• 1 year minimum in fast paced office environment or reception
• Experience with Microsoft Office Suite- Office 365/Microsoft Teams preferred (Excel, Word)
• Experience with Adobe Acrobat an asset
• Experience with workflow systems an asset (Monday.com)
• Bilingualism an asset but not required (French and English), both written and oral;
• Good attention to detail and thoroughness; accuracy when processing data entry tasks
• Be focused on personalized customer service;
• Have a good sense of priorities.

Additional Information

• Competitive hourly wage
• Flexible schedule (Monday to Friday);
• Family business that prioritizes the well-being of its employees;
• Positive and stimulating environment;
• Opportunities for growth within the company;
• Group insurance program (medical and dental)