Office Coordinator and Receptionist

MAXgreen Group Ltd.; Calgary; On-site; CAD 45,000 - 50,000; Full time

Job summary

MAXgreen Group Ltd. is seeking an experienced Office Coordinator and Receptionist to join their award-winning team in Calgary. The role involves a variety of administrative tasks centered around customer satisfaction. Successful candidates will demonstrate exceptional attention to detail and a commitment to excellent customer service.

Benefits

Extended Health Benefits available after 3 months

3 Weeks Paid Holidays or Personal Days

Future career development and profit sharing potential

Qualifications

• Minimum 50+ wpm typing speed required.
• 2+ Years Experience in an Office Setting required.
• Construction Industry experience is an asset but not required.

Responsibilities

• Answer calls and emails, distribute new leads and prospects to the sales team.
• Greeting walk-in customers and addressing their inquiries.
• Promoting MAXgreen's MAXrewards Referral program.

Skills

Attention to Detail

Organizational skills

Time management

Proficiency in Microsoft Office (Excel)

Job description

MAXgreen is growing again! Our Award-Winning Team needs your help! Please share this ad with anybody who you think may be a fit for our team!

POSITION OVERVIEW AND WHAT WE BELIEVE

Do you love talking to people and truly care about helping others solve problems?

Are you an expert with details and administration?

If so, this job may be for YOU!

MAXgreen is hiring for a Full Time Experienced Office Coordinator and Receptionist, reporting to our Administration Manager in our Calgary Branch, to start immediately.

Do you believe?...

• all promises should be kept, including always being on time?
• that work done on others' homes should be as good as the work you would do on your own home?
• in always seeking improvement and that there is always a better way?
• in the power of positivity and in surrounding yourself with excellent people?
• in truly helping others by putting their needs ahead of your own, and in giving back to charitable causes?

If so we want to hear from you!

• MAXgreen believes that homeowners should NOT have to replace windows, siding and roofing every 10-20 years.
• MAXgreen believes that renovations should be CLEAN and STRESS-FREE.
• MAXgreen believes that every business has a responsibility to GIVE BACK to their community.
• MAXgreen believes that all homeowners deserve to be protected from the greatest threat to their home - Water Damage.

MAXgreen is ALWAYS improving and expanding in ALL WAYS.

Please do NOT apply if you do not believe in the above as our team culture is more valuable than any level of experience.

RESPONSIBILITIES :

Customer Satisfaction and providing an Excellent Experience in Every Interaction with External and Internal Customers is Every Team Member's First Responsibility.

Answer calls and emails, distribute new leads and prospects to the sales team, booking appointments, sending customer thank you cards, creating written processes for this role's Playbook, distribute incoming / outgoing mail, and other related administrative tasks as required.

Greeting walk in customers and addressing their inquiries.

Recording new leads, quotes and contracts in Jobber, our CRM (Customer Relationship Management software), and scheduling routine follow ups.

Weekly tracking and follow ups on outstanding Leads in Jobber.

Weekly tracking and follow ups on outstanding Leads through 3rd party sites (James Hardie, HomeStars, BBB, Yelp, etc.)

Receive and record customer payments in Jobber and email payment receipts.

Converting Quotes to Jobs and setting up 6-Week Reminders for Installation Projects and 3-Week Reminders for Supply Only Project Payments.

Reviewing Supplier scheduling reports and Order Acknowledgements weekly to update Work Order Numbers and ETAs in Jobber

Receive supplier shipping notifications and arrange deliveries with customers and Sales team, ensuring final payments are collected prior. Including scanning and filing all packing slips.

Update Master Tracking Spreadsheets with all Stock and Clearance and Supply Only Orders, as well as tracking all payments and supplier costs.

Restocking Office supplies and stationary and coordinating Couriers and Mail as required for Team.

Administration, tracking and distribution of Monthly Referral Bonus Cheques to referring customers.

Tracking customer's charities of choice and aggregating yearly donations by charity, completing online payments for those, and coordinating Cheque Presentations.

Coordinating and attending Safety meetings and other Team meetings and taking notes during these meetings to be filed electronically.

Promoting MAXgreen's MAXrewards Referral program to homeowners, and MAXrewards Industry Partner Referral Program to Contractors / Designers / Realtors, etc. at every opportunity.

Identifying new ideas for new revenue streams and complementary services to be offered to our customer base.

Identifying ideas and implementing systems and routines to improve efficiencies and reduce costs of operating the business.

Ongoing improvement of quality, service, and overall value offered to customers, sub-trades, suppliers, employees, and outside consultants.

Implementing new policies and procedures as required. If something goes wrong in the business, what can we implement as a routine to ensure it NEVER happens again? If something goes really well, what can we implement as a routine to ensure it ALWAYS happens?

Following all established MAXgreen policies and procedures.

Ensuring the rest of the MAXgreen team also follows policies and procedures as required.

REQUIREMENTS

Attention to Detail is Paramount

MUST HAVE Minimum 50+ wpm typing speed

MUST HAVE 2+ Years Experience in an Office Setting

Proficient in Microsoft Office, especially Excel

Proficient with other Windows Based Operating Systems and Programs

Must be able think outside the box to find new solutions and improve processes and efficiencies

Ability to work independently with limited supervision

Figure out new systems with limited supervision

Excellent organizational, time management and prioritization skills with the ability to juggle multiple time-sensitive demands and meet deadlines

Construction Industry experience is an asset but not required

COMPENSATION

45,000 to $50,000 per year, based on experience and performance

Extended Health Benefits available after 3 months probation period.

3 Weeks Paid Holidays or Personal Days and Statutory Holidays per Year

Future career development and profit sharing potential can be earned.

If you are interested in joining our Team, please send your Resume AND Cover Letter explaining why you are the right fit to .

Thanks to those who reply but only those selected for the next stage of the hiring process will be contacted.

Company Description

MAXgreen Windows, Siding and Roofing believes in Bringing a White-Collar Professionalism to a Blue-Collar Industry.

We EARN Customer Referrals and Online Reviews by going over and above for EVERY project, always ADDING VALUE instead of cutting corners like is common in our industry.

The lowest price is NOT the most important to our customers - VALUE for the investment, QUALITY of our Workmanship, and CUSTOMER SERVICE by all of our team members is why homeowners choose us to protect their most important investment from expensive water damage.

Company Description

MAXgreen Windows, Siding and Roofing believes in Bringing a White-Collar Professionalism to a Blue-Collar Industry.

We EARN Customer Referrals and Online Reviews by going over and above for EVERY project, always ADDING VALUE instead of cutting corners like is common in our industry.

The lowest price is NOT the most important to our customers - VALUE for the investment, QUALITY of our Workmanship, and CUSTOMER SERVICE by all of our team members is why homeowners choose us to protect their most important investment from expensive water damage.

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