Office Administrator (Part-Time) - North Vancouver (1026)

Trail Appliances Ltd.; North Vancouver; On-site; CAD 28,000 - 37,000; Part time

Benefits offered by this job

Paid time off

Employee discounts

Recognition program

Gym membership discount

Career progression

Company events

Job summary

Trail Appliances Ltd. is seeking an Office Administrator to join our dynamic team in North Vancouver. The role involves 50% customer-facing duties and 50% administrative tasks, supporting showroom operations and store administration.

You will handle inquiries by phone or in person, require 40 wpm typing, and maintain attention to detail while processing payments. Strong written and spoken communication is essential.

Qualifications

• Experience in administrative or customer service roles.
• Fast and accurate data entry with attention to detail.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Excellent written and spoken communication.

Responsibilities

• Provide exceptional service to customers and be the first point of contact.
• Handle inbound calls and inquiries, in person and over the phone.
• Assist in store administration tasks to support operations.
• Collaborate with Sales and Customer Support to ensure timely service.
• Build rapport with customers and contribute to a positive experience.

Skills

Customer service

Data entry

MS Office

Communication

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.

Compensation: $23.75/hour

Schedule: 14 hours/week Saturdays 9:30am-6pm and Sundays 10:30am-5pm

As an Office Administrator, you will

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.

We hope you are passionate about

• Customer Service – You are a people person who uses your skills to create great rapport with customers
• Teamwork – You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!

The experience we like to see

• Experience working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
• Must be able to work weekends

Bonus Points

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

Why join Trail

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Gym membership discount
• Career Progression
• Company events

$23.75 - $23.75 an hour

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?