Appliance Service Technician - Delta (1026)

Trail Appliances BC; Delta; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Extended Health Benefits

Merit Performance

Generous employee discounts

Gym membership discount

Professional Development Programs

Employee Recognition Program

Company events

Paid Volunteer

Job summary

Trail Appliances is seeking a Service Technician to diagnose and repair a range of home appliances in customers’ homes. You will gain hands-on experience, mentorship, and growth in a fast-paced, customer-focused environment.

Certification or active apprenticeship through SkilledTradesBC is required, plus a valid Class 5 license and gas handling credentials. You will evaluate issues, order parts, and maintain thorough documentation while upholding Trail’s customer-first values and safety

Qualifications

• Possess an Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC.
• Have a certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable.
• Have a valid Class 5 Driver’s License with a clean abstract.
• Gas ticket (C + gas) issued by Technical Safety BC required for gas appliance repair.
• CFC/ODS refrigerant handling certification from a recognized provider (HRAI/BCIT).
• Minimum 3 years’ experience servicing major appliance brands; strong mechanical aptitude and troubleshooting skills.

Responsibilities

• Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration).
• Recommend and order required parts for effective repairs.
• Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards.
• Maintain a clean and organized vehicle and work environment.
• Provide professional and courteous service at all customer touchpoints.
• Use service manuals and bulletins to perform accurate diagnostics.
• Communicate repair findings clearly to customers and escalate concerns as needed.
• Follow all health and safety standards and maintain equipment in safe working conditions.
• Support junior apprentices and actively engage in training opportunities.

Skills

Communication skills

Time management

Interpersonal skills

Attention to detail

Customer service

Mechanical aptitude

Troubleshooting

Documentation

Education

Appliance Service Technician Certificate (or CoQ)

Certificate from Kwantlen Polytechnic University / BCIT

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

We have everything except you

Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers’ homes. Whether you're a certified technician or working toward your certification, this position offers hands‑on experience, mentorship, and the opportunity to grow in a fast‑paced, customer‑focused environment.

You’ll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail’s values.

As a Service Technician, you will:

• Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration)
• Recommend and order required parts for effective repairs
• Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards
• Maintain a clean and organized vehicle and work environment
• Provide professional and courteous service at all customer touchpoints
• Use service manuals and bulletins to perform accurate diagnostics
• Communicate repair findings clearly to customers and elevate concerns as needed
• Follow all health and safety standards and maintain equipment in safe working conditions
• Support junior apprentices and actively engage in training opportunities

To be successful in this role you should:

• Have an Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC
• Have a certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable
• Have a Valid Class 5 Driver’s License with a clean abstract
• Have a “C” Gas Ticket issued by Technical Safety BC (required for gas appliance repair)
• Have CFC/ODS (Refrigerant Handling) Certification, from a recognized provider (e.g., HRAI or BCIT)
• Have a minimum of 3 years’ experience servicing major appliance brandsHave a proven mechanical aptitude and troubleshooting abilities
• Experience with sealed system repairs (refrigeration units) is an asset
• Have an exceptional communication, time management, and interpersonal skills
• Be Detail-oriented with a customer-first attitude

Why join Trail:

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Gym membership discount
• Professional Development Programs
• Employee Recognition Program
• Company events
• Paid Volunteer

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.