Office Administrator (Full time contract) - Victoria (0926)

Socket.dev; Langford; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Showroom environment

Paid time off

Employee discounts

Health coverage

Gym membership discount

Professional development

Job summary

Trail Appliances is seeking an Administrator to join our team in BC. The role will be 50% customer facing and 50% performing administration tasks in a fast-paced showroom environment.

You will handle customer inquiries by phone or in person, type at least 40 wpm, and ensure accurate payments. Strong communication and process-driven work style are essential. Position is 40 hours weekly with weekend shifts and requires daily driving to the location.

Qualifications

• Experience in admin/customer service roles is preferred.
• Fast and accurate data entry with ability to multi-task.
• Excellent communication skills, written and spoken.

Responsibilities

• Provide exceptional service to customers and be the first contact person.
• Field incoming calls and inquiries.
• Assist in store administration tasks.
• Collaborate with Sales and Customer Support for timely service.
• Proactively personalize customer experiences.
• Build rapport and work well in a team or independently.
• Support weekend operations when required.

Skills

Typing 40 wpm

Attention to detail

Process driven

Excellent communication

Tools

Microsoft Office

Job description

Working at Trail Appliances

means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm;have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.

Compensation

$23.75/hour

Schedule

40 hours per week, hours as scheduled, may include weekend shifts. Must drive to work daily to deliver bank deposit.

Contract duration

6 months

As an Office Administrator, you will

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.

We hope you are passionate about

• Customer Service – You are a people person who uses your skills to create great rapport with customers
• Teamwork – You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!

The experience we like to see

• Working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
• Must be able to work weekends when needed

Bonus Points

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

Why join Trail:

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Extended health care and dental coverage
• Gym membership discount
• Professional Development Programs
• Career Progression
• Company events

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?