Office Administrator

GFL - Sewer Technologies Division; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Job summary

GFL - Sewer Technologies Division in Canada is seeking an Office Administrator to ensure smooth day-to-day operations and serve as the primary point of contact for team members and customers. You will manage inquiries, route requests, and coordinate documentation for service orders.

You will maintain vendor and client relationships, process mail and packages, assist with reports, and support operations management with attention to accuracy and timeliness in a fast-paced environment.

Qualifications

• Bilingual preferred (French and English).
• Excellent oral and written English / French skills, paired with strong interpersonal abilities to foster positive relationships with vendors and clients.
• Exceptional computer competence with a working knowledge of Google Workspace (and a willingness to train on industry-specific systems).
• A desire to learn the nuances of our business and the adaptability to handle evolving priorities with ease.

Responsibilities

• Welcoming and directing visitors.
• Answer and direct incoming calls, emails, and customer inquiries to the appropriate department.
• Based on incoming calls or at the direction of Operations Management, create service requests and work orders for operations teams to execute.
• Collect field documentation, third-party invoices and other relevant information to organize and upload into the company’s operations management system.
• Receive, sort, and distribute incoming mail, packages, and courier deliveries to appropriate departments and personnel.
• Prepare and send outgoing mail and packages from various departments.
• Collecting office checks, emailing copies to the collections department, and mailing original checks to cash applications.
• Access to a shared mailbox to assist in distributing and retrieving invoices to the proper facilities and departments.
• Process Purchase Order (PO) requisitions and invoices for the branch as needed
• Maintaining office supplies inventory and place orders when necessary
• Prepare reports, presentations, and documents as required.
• Execute time-sensitive administrative tasks under pressure while maintaining high service standards.

Skills

Bilingual (English/French)

Google Workspace literacy

Interpersonal communication

Job description

The Office Administrator is responsible for ensuring the smooth and efficient day to day operations of the office. In this role, you will ensure the seamless flow of inter-office documentation and serve as a primary point of contact for team members and customers. You will be responsible for managing sales inquiries, resolving service issues, organizing documentation for service orders, and routing complex requests to the appropriate departments, all while maintaining professional relationships with vendors and clients.

Key Responsibilities

• Welcoming and directing visitors.
• Answer and direct incoming calls, emails, and customer inquiries to the appropriate department.
• Based on incoming calls or at the direction of Operations Management, create service requests and work orders for operations teams to execute.
• Collect field documentation, third-party invoices and other relevant information to organize and upload into the company’s operations management system.
• Receive, sort, and distribute incoming mail, packages, and courier deliveries to appropriate departments and personnel.
• Prepare and send outgoing mail and packages from various departments.
• Collecting office checks, emailing copies to the collections department, and mailing original checks to cash applications.
• Access to a shared mailbox to assist in distributing and retrieving invoices to the proper facilities and departments.
• Process Purchase Order (PO) requisitions and invoices for the branch as needed
• Maintaining office supplies inventory and place orders when necessary
• Prepare reports, presentations, and documents as required.
• Execute time-sensitive administrative tasks under pressure while maintaining high service standards.

Knowledge, Skills, Abilities And Competencies

• Bilingual preferred (French and English).
• Excellent oral and written English / French skills, paired with strong interpersonal abilities to foster positive relationships with vendors and clients.
• Exceptional computer competence with a working knowledge of Google Workspace (and a willingness to train on industry-specific systems).
• A desire to learn the nuances of our business and the adaptability to handle evolving priorities with ease.

#GFLTalent

Job ID: R40510

Job Profile: Office Administrator

Job Country: Canada