OEM Parts Wholesale CSR Specialist

Performance Cars Ltd.; Brampton; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability and life insurance

Employee assistance program

Vehicle, service and parts discounts

Company events

Job summary

Performance Auto Group in Brampton, ON is seeking a Customer Service Representative (CSR) for the Parts Wholesale team. You will handle wholesale orders from first contact to invoice, ensuring accuracy, speed, and clear communication with collision centres and repair shops across the GTA and beyond.

The role requires at least 2 years in OEM parts and strong computer skills; CDK experience is an asset. We offer benefits, discounts on vehicles and a supportive, team-driven environment.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of OEM parts experience at a dealership parts counter, wholesale desk or collision centre role.
• Experience with OEM part catalogues and dealer management systems; CDK is a plus.
• Familiarity with CollisionLink, Progi or PartsBridge is an asset.
• Strong attention to detail, accuracy and professional communication.

Responsibilities

• Answer the wholesale phone line and team inbox and process orders via CollisionLink, PartsBridge and Progi.
• Check every estimate before ordering, including VIN, supersessions and missing information.
• Lookup OEM parts in catalogues and build quotes in the dealer management system (CDK).
• Apply price matching and concessions to convert aftermarket lines into OEM sales within policy.
• Provide proactive updates on backorders and delays with ETA dates.

Skills

OEM parts knowledge

Customer service

Attention to detail

Phone & email communication

Education

High School Diploma

Tools

CDK

CollisionLink

Progi

PartsBridge

Job description

Performance Auto Group in Brampton, ON is seeking a Customer Service Representative (CSR) for the Parts Wholesale team. You will handle wholesale orders from first contact to invoice, ensuring accuracy, speed, and clear communication with collision centres and repair shops across the GTA and beyond.

The role requires at least 2 years in OEM parts and strong computer skills; CDK experience is an asset. We offer benefits, discounts on vehicles and a supportive, team-driven environment.