North America Technical Consulting Manager

Staffbase; Toronto; Híbrido; CAD 105.000 - 141.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

LTIP (Long Term Incentive Plan)

Hybrid work model

31 vacation days + floating holiday

RRSP with company match

Health, dental & vision insurance

Paid parental leave

Volunteer day

Descripción de la vacante

Staffbase, the AI-native Employee Experience Platform, is expanding its North American Technical Consulting team. We seek a Manager to lead technical consultants, guide onboarding and paid services, and own delivery quality across identity, provisioning, domain setup, and integrations.

This role blends leadership with hands-on work, about 20% coding and 80% people management, and offers a hybrid work model, strong compensation, vacation and health benefits.

Formación

• 5+ years in technical consulting within B2B SaaS, including enterprise customers.
• 2+ years as a people manager of technical team members.
• Hands-on experience designing and troubleshooting identity and provisioning solutions (SAML/OIDC, SCIM).
• Strong email/domain configuration and DNS knowledge (SPF/DKIM/DMARC).

Responsabilidades

• Lead North America Technical Consultants, including hiring, coaching, and performance management.
• Own team operating rhythm, capacity planning, and escalation paths to meet SLAs.
• Oversee onboarding and paid technical services, ensuring quality delivery.
• Standardize playbooks for SSO, provisioning, email setup, and REST API integrations.
• Collaborate with Product, Engineering, and Support to improve tooling and docs.
• Guide customers through data, permissions, and integrations for Staffbase AI capabilities.

Conocimientos

Technical consulting

People management

Identity management

SCIM provisioning

Email/domain setup

REST APIs

AI tooling

Cross-functional collaboration

Herramientas

SAML 2.0

OIDC

SCIM

Okta

Entra ID

Descripción del empleo

Staffbase, the AI-native Employee Experience Platform, is expanding its North American Technical Consulting team. We seek a Manager to lead technical consultants, guide onboarding and paid services, and own delivery quality across identity, provisioning, domain setup, and integrations.

This role blends leadership with hands-on work, about 20% coding and 80% people management, and offers a hybrid work model, strong compensation, vacation and health benefits.