NMU Regional Manager

Intercity Packers Ltd.; Milton; On-site; CAD 130,000 - 150,000; Full time

Benefits offered by this job

Bonus potential

Medical & dental benefits

EFAP benefits

RRSP matching

Profit sharing

Family culture

Job summary

Gordon Food Service is seeking a results-focused leader to manage the National Multi Unit Account Management team in Milton. You will drive strategic account planning, oversee KPI tracking, and expand relationships with key customers to maximize growth and loyalty.

Ideal candidates will have proven leadership, strong communication, and the ability to navigate complex contracts while delivering a superior customer experience.

Qualifications

• Lead a team of National Multi Unit Account Managers.
• Develop strategic plans and monitor performance indicators.
• Build and sustain relationships with key customers.
• Demonstrate strong communication and problem-solving skills.

Responsibilities

• Lead a team of National Multi Unit Account Managers.
• Conduct strategic reviews to expand value and relationships.
• Ensure adherence to contractual agreements and quality standards.
• Develop KPIs and oversight of customer profitability and margins.
• Coordinate cross-functional actions to improve the customer experience.
• Assist in budgeting and resource planning for designated areas.

Skills

Leadership

Strategic planning

Relationship management

Communication

Problem solving

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Utilizes strategic planning in collaboration with National Multi Unit Managers and NMU Director to achieve region sales goals. Develop and monitor key performance indicators and team member professional development. Oversee and provide direction to enhance relationships and growth opportunities with customers. The position provides strategic leadership and direction to the Canadian Multi Unit Account Management group by assessing opportunities and risks, developing key customer relationships, and initiating account strategies that build loyalty and satisfaction with our customers. Identifies customer targets, develops a process to maintain visibility with and build relationships with decision makers to foster future business opportunities. Develops future profitable sales, including matching new business opportunities with current service capacity, while maximizing the GFS value proposition. Plays a key role in Customer onboarding and new contract implementation.

What We Offer

• Salary range for this position is $130,000 to $150,000 plus a 20% bonus potential.
• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment.
• FULL flex benefits program.
• Company matching RRSP.
• Family culture Advancement opportunities Profit Sharing 129 year, family owned and operated company history.

Location

The successful candidate should be able to commute to the Milton DC at least 4 days a week.

Essential Functions

• Lead a team of National Multi Unit Account Managers.
• Conduct strategic review of customer base to expand value and relationships to protect current business and leverage future profitable growth opportunities.
• Creates and coordinates corrective actions to adhere to the contractual agreement between GFS and the customer.
• Establishes quality standards for account management team activities and reviews Key Performance Indicators such as quality measurements, customer profitability, margin management, protocols and policies, and changes or enhances as necessary.
• Facilitates communication, cooperation, and teamwork between the Account Management team and other operational departments and management teams, partnering to ensure continuous improvement of the customer experience.
• Oversees appropriate aspects of planning and resource utilization for designated areas of responsibility and assists in the development of operational budgets, goals and targets.
• Serves as point of escalation for the Account Manager on issues of service breakdown or operational concern; acts as a liaison to the divisional leadership teams to ensure efficient, effective resolution; provides proactive consultation related to service opportunities.
• Develops a strategic selling approach with targeted potential customers to establish key customer relationships.
• Oversees strategic business reviews with Executive level Leadership within accounts.
• Performs other duties as assigned.

Knowledge / Skills / Abilities

• Ability to lead NMUAMs to understand and influence supply chain and technology alignment between GFS and our customer.
• Proven experience leading a high performance team.
• Demonstrated high degree of leadership within previous roles and responsibilities.
• Ability to professionally interact with upper levels of management both internally and externally.
• Exceptional communication, influence and relationship skills.
• Results oriented with proven problem solving and issue resolution skills.
• Strong character and work ethic.
• Positive, flexible, and proactive approach to all work situations.
• Exceptional customer insight skills.
• Ambition, accountability, and drive.
• Focus on leadership skill development.

Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated foodservice business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.