Night Stocker & Customer Experience Advocate

Michaels; Saskatoon; On-site; CAD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels in Saskatoon (Canada) is hiring for a Store Associate to assist customers, stock merchandise, and operate the register. You will help shoppers locate products, enroll customers in the Rewards program, and support omni-channel processes including Buy Online Pickup in Store and Ship From Store.

This role requires standing for long periods and occasional heavy lifting. The ideal candidate has retail or customer service experience, a team-oriented attitude, and a commitment to company

Qualifications

• Retail and/or customer service experience preferred
• Ability to stand for long periods and lift heavy boxes
• Adhere to SOPs and company policies

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Card enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Job description

Michaels in Saskatoon (Canada) is hiring for a Store Associate to assist customers, stock merchandise, and operate the register. You will help shoppers locate products, enroll customers in the Rewards program, and support omni-channel processes including Buy Online Pickup in Store and Ship From Store.

This role requires standing for long periods and occasional heavy lifting. The ideal candidate has retail or customer service experience, a team-oriented attitude, and a commitment to company