Night Operations Lead – Luxury Resort Guest Experience

Cabot Link at Inverness Limited Partnership; Cheticamp; On-site; CAD 25,000 - 33,000; Full time

Job summary

Cabot Cape Breton is seeking a Night Audit/Front Desk Supervisor for the seasonal period from May through October. You will oversee the nightly operations, lead a small team, and ensure a world-class guest experience at the resort on Cape Breton’s coast.

The role emphasizes self-motivation, clear communication, and exemplary service to guests and staff. Qualifications include a Hotel/Hospitality Management credential and at least 3 years in Guest Services, with Night Audit experience considered

Qualifications

• A diploma or degree in Hotel/Hospitality Management or related field.
• 3 years' experience in Guest Services.
• Experience in Night Audit with an Accounting background an asset.
• Computer skills including Microsoft Office and property management system.
• Knowledge of Workplace Hazardous Information System (WHIMIS).

Responsibilities

• Act as manager-on-duty for the resort dealing with special requests, disturbances, problem solving, complaints or any other issues that may arise.
• Deliver a world-class guest experience while overseeing the daily operation of the front desk, including managing arrivals, departures, groups and tour needs, and balancing room inventory.
• Manage the night audit process, ensuring that all the previous day's work has been properly audited. Includes posting transactions and running reports.
• Compile and run statistical reports for all departments and transfer information to out accounting system.
• Produce daily reports for department heads.
• Demonstrate a high level of customer service by anticipating guest needs and upholding satisfaction by dealing with concerns in a timely manner.
• Communicate effectively with the housekeeping department regarding guest room status and requests.
• Ensure guest accounts are settled at time of departure and follow up on any outstanding billing.
• Always ensure a safe, clean, and productive work environment, addressing unsafe areas, activities and reporting hazards immediately.

Skills

Guest services

Leadership

Communication

Problem solving

Time management

Education

Diploma/degree in Hotel/Hospitality Management

Tools

Microsoft Office

Property management system

Job description

Cabot Cape Breton is seeking a Night Audit/Front Desk Supervisor for the seasonal period from May through October. You will oversee the nightly operations, lead a small team, and ensure a world-class guest experience at the resort on Cape Breton’s coast.

The role emphasizes self-motivation, clear communication, and exemplary service to guests and staff. Qualifications include a Hotel/Hospitality Management credential and at least 3 years in Guest Services, with Night Audit experience considered