Evening Resort Operations Manager

Nova Scotia Tourism Talent; Town of Digby; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Opportunity for growth

Work at a historic resort

Dynamic hospitality environment

Job summary

A leading hospitality organization in Nova Scotia is seeking a confident Manager on Duty to oversee resort operations. This critical leadership role involves managing guest experiences, ensuring safety and service recovery across departments during primarily evening shifts. The ideal candidate will have 2–3 years of supervisory experience in hospitality, strong communication skills, and the ability to handle high-pressure situations. Join a historic resort dedicated to exceptional guest experiences and team growth.

Qualifications

• 2–3+ years of hotel or resort supervisory experience.
• Proven experience in handling guest complaints and service recovery.
• Ability to remain calm in high-pressure situations.

Responsibilities

• Oversee resort-wide operations during assigned shifts.
• Direct operations across multiple departments.
• Lead service recovery conversations and handle guest escalations.

Skills

Leadership presence

Effective communication

Organizational skills

Service recovery

Tools

Hotel Property Management System (ResortSuite)

Job description

A leading hospitality organization in Nova Scotia is seeking a confident Manager on Duty to oversee resort operations. This critical leadership role involves managing guest experiences, ensuring safety and service recovery across departments during primarily evening shifts. The ideal candidate will have 2–3 years of supervisory experience in hospitality, strong communication skills, and the ability to handle high-pressure situations. Join a historic resort dedicated to exceptional guest experiences and team growth.