Night Manager - EIA

Yourchamber; City of Leduc; Hybrid; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Travel program

Free parking

Management training

Quarterly events

On-demand pay

Staff meals

Discounted food & beverages

Job summary

Renaissance Edmonton Airport Hotel in Canada is seeking a Night Audit Manager to lead the night audit team and oversee nocturnal operations with an emphasis on guest satisfaction and financial accuracy.

The role involves crisis management, safety compliance, and close collaboration with management to maintain high standards of service and efficiency during night hours.

Qualifications

• High school diploma or GED with 2 years’ supervisory/management experience in hospitality.
• Or a 2-year degree in Hotel and Event Management (or related major) with 2 years in a management role.

Responsibilities

• Oversee nighttime audit duties and guide the night audit team.
• Manage crisis procedures and emergency responses.
• Maintain safety and security protocols and report incidents.
• Prepare nightly financial reports and ensure smooth shift transitions.

Skills

Team leadership

Guest service

Crisis management

Operations oversight

Education

High school diploma or GED

2-year degree in Hotel & Event Management or related major

Tools

FSPMS

MARSHA

GuestVoice

Job description

Embark on a nocturnal adventure as a Night Audit Manager, where you'll lead our Night Audit team under the starlit skies of hospitality excellence. This full-time salaried role offers a captivating journey into the world of premium lifestyle accommodations.

WHAT YOU NEED TO KNOW ABOUT THE JOB

Elevate guest experiences as the Night Audit Manager at the esteemed Renaissance Edmonton Airport Hotel. Dive into the heart of nighttime operations, overseeing not only your own audit duties but also guiding our dedicated team of hourly night auditors. As our nighttime guardian, you'll navigate crisis management and emergency procedures while upholding the lofty standards of LQA and GSS goals.

• Become a master of ceremonies in the grand theater of hospitality, showering our Marriott Bonvoy Elite guests with appreciation and unlocking the secrets to enrolling new guests into our exclusive rewards program!
• Immerse yourself in the intricate art of mechanical proofing, meticulously balancing charges and payments to orchestrate flawless financial harmony.
• Track charges and payments (debits and credits) and the departmental receipts and charges on a daily basis, making sure to monitor the credit limit of guest and group accounts
• Delve into the labyrinth of account activity, tracking guest accounts, house accounts, and group routing with precision and finesse.
• Harness the power of nightly reports, ensuring seamless transitions between shifts and maintaining a delicate balance through the "blind drop" procedure.
• Embrace the role of ambassadorship, warmly welcoming and acknowledging guests according to Renaissance standards while anticipating and fulfilling their every need with genuine flair.
• Foster a culture of excellence by training and onboarding new Night Audit ambassadors, shaping the next generation of hospitality stars.
• Navigate the nocturnal landscape with clear communication and professional grace, forging bonds with guests, fellow ambassadors, and management alike.
• Safeguard the sanctuary of our property, ensuring adherence to safety and security protocols, reporting accidents, injuries, and unsafe work conditions, and orchestrating proper emergency evacuation procedures.
• Uphold the Renaissance image with a pristine personal appearance, preserving the sanctity of proprietary information and safeguarding company assets.
• Illuminate the night with your exceptional attention to detail, your unwavering commitment to quality, and your ability to adapt and thrive in the ever‑shifting rhythms of nighttime operations.

WHAT YOU NEED TO BE CONSIDERED

• Embark on your journey as a Night Audit Manager armed with a high school diploma or GED and a minimum of 2 years of experience in a management or supervisory role within the hospitality realm.
• Alternatively, unveil your potential with a 2‑year degree from an accredited post‑secondary institution in Hotel and Event Management or a related major, paired with 2 years of experience in any management role.
• Assets: Illuminate your candidacy with knowledge of FSPMS, MARSHA, and GuestVoice, casting a radiant glow on your potential contributions.
• Availability: Embrace the nocturnal symphony and be ready to work days, evenings, and weekends as the rhythm of business demands.

WHAT’S IN IT FOR YOU

At Renaissance, we believe that taking care of our employees is just as important as taking care of our guests. As part of our Renaissance team, you'll enjoy a comprehensive benefits plan that includes medical and dental coverage, as well as life insurance. And the best part? 80% of the cost is covered by the hotel for all single coverage.

But the perks don't stop there! As a Renaissance employee, you'll have access to our travel program, which offers discounted rates for Marriott hotels across the globe.

We also know that getting to work can be a hassle, so we offer free parking or 747 bus pass reimbursement. And, with our in‑house management training program, you'll have the opportunity to develop your skills and grow in your career.

We like to have fun too! That's why we organize quarterly work events that are unlike anyone else's. And with our on‑demand pay system, you can get paid whenever you want.

Hungry? No problem! Our talented chefs cook up delicious meals for our staff every day, so you don’t have to worry about your meals! You and your friends can also enjoy a 50% discount on food and beverage at our hotel. Plus, our quarterly talent rallies offer food and entertainment for all employees.

But the best part of working at Renaissance? You'll be a part of an award‑winning team that values your contributions and recognizes your hard work. Come join us and see for yourself why Renaissance is the place to be!