Night Auditor

Northland Properties

Hamilton

On-site

CAD 25,000 - 33,000

Full time

2 days ago

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Benefits offered by this job

Discounts on hotel stays

Career development and internal promo

RRSP matching program

Extended health, dental, vision and I&

Job summary

Sandman Hotel Group in Hamilton, Ontario seeks a Night Auditor to perform nightly audits, balance ledgers, and prepare operating reports. The role requires working the night shift at the front desk and ensuring accurate daily closing processes.

The ideal candidate will be bilingual (English/French preferred), possess a high school diploma or equivalent, and have experience in hospitality and accounting practices. A strong customer-service mindset and adaptability are essential.

Qualifications

Fluent in English and French (preferred).
High School Diploma or equivalent required.
Two-year apprenticeship or college program in front desk operations or hotel management preferred.
Experience in customer service and people management.
Knowledge of hospitality industry principles and accounting practices.
Ability to analyze needs, offer solutions, and resolve issues.
Strong conflict resolution and negotiation skills.
Able to adapt quickly in a dynamic environment.
Effective verbal and written communication.

Responsibilities

Maintain inventory of vacancies, reservations and room assignments.
Register arriving guests and assign rooms.
Answer inquiries about services and registration; provide local information.
Compile and check daily records, guest accounts, and receipts.
Present charges and process payments; handle hotel security duties.
Post daily room charges and manage cash and floats.
Handle revenue and floats from restaurant cashiers securely.
Accept and lock away keys from departments; prepare credit card summaries.
Maintain high standards of hygiene and appearance.

Skills

Bilingual English/French

Customer service

People management

Accounting principles

Communication skills

Hospitality knowledge

Education

High School Diploma

Two-year apprenticeship or college program in front desk operations/hotel management

Job description

EMPLOYMENT TYPE: Full Time

VACANCY STATUS: We are actively hiring for this position.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

JOB REQUIREMENTS:

Fluent in English and French (preferred)
High School Diploma, G.E.D. or equivalent
Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
Experience in all aspects of customer service and people management
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to respond quickly in a dynamic and changing environment
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
Knowledge of cost analysis, fiscal management, and budgeting techniques
Able to effectively communicate both verbally and in writing

DUTIES:

Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment.
Hotel security
Post all daily room and outstanding charges.
Take over from the evening cashier, checking and accepting float and takings.
Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
Accept and lock away keys from various departments.
Prepare Credit Card/Charge Card summaries and post to DAB's account.
Maintain a high standard of personal hygiene and appearance.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS