Night Auditor

Sandman Hotel Group

Abbotsford

Sur place

CAD 25 000 - 33 000

Plein temps

Il y a 6 jours

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Avantages offerts par ce poste

Team Discounts

Restaurant Discounts

Grouse Mountain & Revelstoke discounts

Career Development

Employee Assistance Program

RRSP Matching

Extended Health, Dental, Vision & Life

Complimentary Hotel Stays

Tuition Credit Program

Résumé du poste

Northland Properties in Abbotsford, BC, is seeking a Night Auditor for Sandman Hotel Group operations. The role entails nightly audit, balancing ledgers, and preparing operating reports while working the front desk during night shift.

The ideal candidate is fluent in English (French preferred), has hospitality and accounting knowledge, and excels in customer service, conflict resolution, and multi-tasking in a dynamic environment.

Qualifications

Fluent in English; French preferred.
High school diploma or equivalent required.
Two-year apprenticeship or college program in front desk operations or hotel management preferred.
Experience in customer service and people management.
Strong knowledge of hospitality and accounting principles.

Responsabilités

Maintain inventory of vacancies, reservations and room assignments.
Register arriving guests and assign rooms.
Answer inquiries regarding hotel services and registration; provide community information and respond to guest complaints.
Compile and check daily records, guest accounts, receipts and vouchers.
Post charges and receipts; manage security and access keys.
Take over from evening cashier and handle revenue and float safely.

Connaissances

Excellent customer relations

Time-management

Adaptable to change

Guest expectation focus

Formation

High School Diploma / GED or equivalent

2-year apprenticeship or college program in front desk operations or hotel management

Description du poste

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

JOB REQUIREMENTS:

Fluent in English and French (preferred)
High School Diploma, G.E.D. or equivalent
Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
Experience in all aspects of customer service and people management
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to respond quickly in a dynamic and changing environment
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
Knowledge of cost analysis, fiscal management, and budgeting techniques
Able to effectively communicate both verbally and in writing

DUTIES:

Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment.
Hotel security
Post all daily room and outstanding charges.
Take over from the evening cashier, checking and accepting float and takings.
Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
Accept and lock away keys from various departments.
Prepare Credit Card/Charge Card summaries and post to DAB's account.
Maintain a high standard of personal hygiene and appearance.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS