Guest Service Agent

Northland Properties

Terrace

Presencial

CAD 32.000 - 46.000

Jornada completa

Hace 8 días

Una candidatura completa en un minuto

Currículum y carta de presentación personalizados, listos para enviar.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Team discounts

Hotel dining discounts

Employee assistance program

RRSP matching

Career development opportunities

Extended health, dental, vision & life

Complimentary hotel stays

Descripción de la vacante

Northland Properties seeks a friendly Guest Service Agent to be the face of our Sandman Hotel Group in Terrace. You will greet guests, handle check-ins/outs, assist with luggage, and answer inquiries while delivering exceptional service.

The role emphasizes strong communication, problem-solving, and a positive image. Experience at the front desk and Opera/Opera Cloud is a plus, with opportunities for development within Northland's portfolio.

Formación

Two-year apprenticeship in front desk operations or hotel management preferred.
1 year of front desk experience preferred.
Strong customer service and people management skills.
Good working knowledge of accounting practices and principles.
Ability to assess client needs and offer appropriate options, solutions and resolutions.
Excellent conflict resolution and negotiation abilities.
Clear verbal and written communication skills.
Proficiency with Opera/Opera Cloud.

Responsabilidades

Provide a warm, welcoming and friendly environment.
Check guests in and out of the Hotel.
Luggage assistance.
Issue room keys, pamphlets, discount cards, etc.
Respond to inquiries and arrange transportation for guests.
Answer telephone, e-mail, and in-person inquiries from clients and partners.
Book telephone reservations.
Process payments and make change for guests.
Count and verify cash, shift activity and keys.
Print updated reports every two hours.
Check unresolved departures.
Maintain front desk stock and cleanliness.
Record wake-up calls and enter on switchboard.
Complete welcome calls.
Refer inquiries to appropriate departments.
Present a positive and professional image to visitors.
Provide information on special activities.
Observe and report security issues to the Manager.

Conocimientos

Time management

Customer relations

Adaptability

Guest expectations

Communication

Problem solving

Educación

Two-year front desk/hotel apprenticeship

Herramientas

Opera/Opera Cloud

Descripción del empleo

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS