Night Audit Manager

Easton's Group of Hotels Inc.; Toronto; On-site; CAD 36,000 - 37,000; Full time

Benefits offered by this job

Hotel Discounts at Marriott properties

Training and Development

Employee Social Events

Job summary

Residence Inn Toronto Downtown Entertainment District, in Toronto, ON, is hiring for a Night Audit/Guest Service Supervisor. The role supervises guest services, night audit operations, and related accounting tasks to ensure accurate balance sheets for a 24-hour hotel in the Marriott family network.

Located in Toronto's Entertainment District, this 256-suite property offers full kitchens, proximity to CN Tower and Rogers Centre, and opportunities for growth within Marriott’s global network.

Qualifications

• Must speak fluent English.
• Ability to perform duties in a hotel environment, including lifting up to 50 pounds.
• May be required to work nights, weekends and/or holidays.

Responsibilities

• Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
• Audit all variance reports to ensure accuracy.
• Monitor performance and recommend corrective disciplinary action.
• Acts as hotel system liaison during night hours and opens tickets with Opera.
• Perform all Guest Service Representative functions and assist with reservations and phone duties.

Skills

Customer service

Night audit

Team collaboration

Fluent English

Education

High School diploma or equivalent

Some college

Tools

Opera hotel system

Job description

Residence Inn By Marriott Toronto Downtown, Toronto, ON, CA

Salary Range: $26.00 To $27.00 Hourly

Are you looking for an exciting career opportunity in Hospitality? Join one of Canada’s most successful companies that strives to take your talent to the next level. With 19 hotels currently owned and managed by Easton’s Group of Hotels and 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. We strive to provide our valued employees with great benefits, perks, training, and growth opportunities.

Join Residence Inn Toronto Downtown Entertainment District, part of the globally recognized Marriott family, and grow your career in hospitality.

Located in the heart of Toronto’s vibrant Entertainment District, our 256-suite hotel offers spacious accommodations with full kitchens and is steps away from iconic attractions like the CN Tower, Rogers Centre, and Ripley’s Aquarium.

We are committed to investing in our team members through competitive perks, comprehensive benefits, ongoing training, and clear career growth opportunities within Marriott’s global network. If you’re passionate about hospitality, take pride in delivering exceptional guest experiences, and want to grow your career with a company that values people first, this is your opportunity to shine.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

Come build your future with us and be part of a dynamic, welcoming team in one of Toronto’s most exciting neighbourhoods.

What we offer

• Employee Social Events
• Hotel Discounts at any Marriott property
• Training and Development

What will you be doing:

JOB OVERVIEW

Supervises the guest service and night audit operations to include guest registration, bell service, security, telephone services, guest reservations, and night audit to ensure guest satisfactions and maximize hotel profitability. Ensures the accurate balancing of all hotel income and expenses for the 24-hour hotel operating period in compliance with hotel policy.

DUTIES AND RESPONSIBILITIES

• Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
• Audit all variance reports to ensure accuracy.
• Monitor performance and recommend corrective disciplinary action. Alert management of potentially serious issues.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
• Ensures all staff on shift are properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Handle a cash float and make cash deposits.
• Handles all Duty Management tasks during the overnight shifts.
• Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Act as hotel system liaison during night hours. Call in and open tickets with Opera, or System Support during the overnight hours if a system fails or issues occur.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the public areas
• Communicating with other people
• Handling objects, products and computer equipment

Other:

• Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
• Basic mathematical skills are used frequently.
• Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.
• May be required to work nights, weekends and/or holidays