Night Audit & Guest Services Specialist

Pursuit Collection; Municipality of Jasper; On-site; CAD 22,000 - 31,000; Part time

Benefits offered by this job

Free access to Pursuit attractions

50% off for friends

Hotel stays, dining and retail savings

Job summary

Pursuit Collection is seeking a part-time Front Desk Agent in Jasper, Alberta. You will process check-ins/outs, handle reservations, balance cash, and assist guests with requests in a dynamic environment.

Strong customer service, basic accounting/computer skills, and ability to work evenings and nights are required. Training provided; opportunities to grow within Pursuit’s hospitality network.

Qualifications

• Minimum Grade 12 education or equivalent.
• Basic knowledge of accounting and computers (training provided).
• Customer service oriented with ability to work evenings and nights.
• Experience as Front Desk Agent is an asset.
• Ability to accept direction and work with minimal supervision.

Responsibilities

• Process telephone calls.
• Process group arrivals and departures.
• Register arriving guests and assign rooms.
• Process guests’ departures, calculate charges and receive payment.
• Take, cancel, and change room reservations.
• Resolve guest complaints and escalate as needed.
• Balance cash and complete related reports.
• Provide information on hotel facilities and local attractions.
• Arrange services for guests with special needs.
• Communicate room status and guest details to other departments.
• Learn Emergency Response Manual and Night Audit procedures.
• Perform related Front Desk duties as directed by Supervisor.

Skills

Customer Service

Teamwork

Evenings / Nights

Self-starter

Basic accounting

Education

Grade 12 or equivalent

Tools

Computers

Job description

Pursuit Collection is seeking a part-time Front Desk Agent in Jasper, Alberta. You will process check-ins/outs, handle reservations, balance cash, and assist guests with requests in a dynamic environment.

Strong customer service, basic accounting/computer skills, and ability to work evenings and nights are required. Training provided; opportunities to grow within Pursuit’s hospitality network.