Night Audit

Hyatt; Osoyoos; On-site; CAD 40,000 - 55,000; Full time

Job summary

Hyatt is seeking a Night Auditor in Osoyoos, responsible for hotel operations during overnight shifts. The ideal candidate will excel in guest service, oversee arrival and departure processes, and resolve any complaints effectively. Candidates need a background in Guest Services and familiarity with PMS systems like RoomMaster or Opera. Strong leadership, communication skills, and attention to detail are essential. This position may be under a third-party management company responsible for employment benefits.

Qualifications

• Background in Guest Services/Front Desk required, with previous Supervisory experience preferred.
• Proficiency in Microsoft Office programs and Internet systems.
• Must demonstrate leadership ability and excellent attention to detail.
• Ability to promote a multi-tasked environment and possess strong interpersonal skills.

Responsibilities

• Handle, guide, and oversee all aspects of the arrival and departure process.
• Act as a resource for Team Members in guest service issues.
• Effectively resolve guest complaints ensuring exceptional service.
• Oversee emergency situations and make prompt decisions.

Skills

Guest Services

Microsoft Office

Problem Solving

Leadership

Communication

Interpersonal Skills

Tools

RoomMaster

Opera PMS

Job description

Night Auditor is responsible for hotel operations during overnight shift hours, focusing on Front Office operations, including night audit, maintaining hotel safety/security. The Night Auditor will provide exceptional guest service, complete guest transactions, including guest inquiries, check‑ins/outs, payments and work closely with the Accounting department to ensure account reconciliations are completed accurately. This position reports directly to the Front Office Manager.

Responsibilities

• Handle, guide, and oversee all aspects of the arrival and departure process as it relates to the Front Office in accordance with the Hotel’s key standards.
• Act as a resource for all Team Members when addressing guest service issues throughout the hotel.
• Effectively resolve guest complaints ensuring the guests’ needs are exceeded.
• Oversee emergency situations and make prompt decisions based on the best interest of our guest and establishment.

Qualifications

• Background in Guest Services/Front Desk required, with previous Supervisory experience preferred.
• Proficiency in Microsoft Office programs, as well as Internet systems and a strong working knowledge of RoomMaster or Opera PMS systems.
• Must be a self‑starter with demonstrated leadership ability.
• Professional, well organized, with excellent attention to detail.
• Ability to work within and promote an innovative and multi‑tasked environment.
• Excellent communication skills, both written and verbal as well as excellent problem solving abilities.
• Strong interpersonal skills required.
• Passion for Guest Services and the proven ability for consistently anticipating guest needs.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.