Enterprise Agreement Sales Support Analyst, Bids & Proposals

Esri Canada; Toronto; Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Work from Home or hybrid work

Generous Paid Time Off—up to 6 weeks

Comprehensive health benefits plan

RRSP match

Training and development programs

Company perks on gym discounts

Company-sponsored events

Employee-driven initiatives

Job summary

Esri Canada is seeking an Enterprise Agreement Sales Support Analyst to independently manage complex EA activities, support EA structuring and negotiations, and develop tracking tools for pipeline, renewals, and performance. The role requires 5+ years in sales operations or contract management, advanced Excel, and Salesforce proficiency.

The analyst collaborates with Legal, Finance, and Sales, driving process improvements and providing actionable insights.

Qualifications

• Degree or diploma in business, commerce, finance, geography, information systems or related field.
• Minimum 5 years in sales operations, contract management, or related role.
• Advanced Excel skills including data analysis, modeling and reporting.
• Hands-on experience with Salesforce CRM for data management and reporting.
• Ability to work independently and manage competing priorities to deadlines.
• Strong attention to detail and high-quality output under time constraints.
• Excellent analytical, problem-solving and interpretive skills for licensing and contracts.
• Strong written and verbal communication; able to explain complex concepts clearly.
• Collaborative across cross-functional teams; able to influence outcomes.
• Excellent organizational skills; able to plan and coordinate multiple projects.
• Bilingual English/French is a plus.

Responsibilities

• Independently manage complex Enterprise Agreement activities with accuracy and consistency.
• Support structuring and negotiation of EAs with analysis, modeling, and licensing guidance.
• Develop and maintain EA tracking tools, dashboards, and reporting frameworks.
• Analyze EA data to identify risks, opportunities, and actionable recommendations.
• Serve as SME for EA processes; respond to inquiries and support onboarding.
• Coordinate with Legal, Customer Operations, Finance and external partners to resolve issues.
• Lead improvements to EA processes, documentation, and tools.
• Contribute to best-practice documentation and standardization across EA activities.

Skills

Advanced Excel

Sales operations

Salesforce (CRM)

Financial modeling

Analytical thinking

Time management

Attention to detail

Communication

Bilingual EN/FR

Education

Post-secondary degree in business/commerce/finance/geography/information systems

Tools

Salesforce

Job description

A Day in the Life of an Enterprise Agreement Sales Support Analyst at Esri Canada:

• Independently manage complex Enterprise Agreement (EA) activities, including review and validation of submissions, ensuring accuracy, consistency, and alignment with internal standards and requirements.
• Partner with sales teams to support the structuring and negotiation of EAs by providing analysis, financial modeling, and guidance on licensing and commercial considerations.
• Develop, maintain, and enhance EA tracking tools, dashboards, and reporting frameworks to provide actionable insights on pipeline, renewals, and agreement performance.
• Analyze EA data, including licensing utilization, financial summaries, and trends, to identify risks, opportunities, and recommendations that support sales decision-making.
• Act as a subject matter resource for EA processes, responding to inquiries and supporting onboarding and knowledge transfer for sales team members.
• Coordinate with internal stakeholders (e.g., Legal, Customer Operations, Finance) and external partners (e.g., Esri Inc.) to resolve complex issues related to EA submissions, fulfilment, and compliance.
• Identify and lead improvements to EA processes, documentation, and tools to enhance efficiency, accuracy, and scalability of sales operations.
• Support the development and maintenance of best practice documentation and contribute to standardization across EA-related activities.

What you bring to the team:

• Post-secondary degree or diploma in business administration, commerce, finance, geography, information systems, or related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 5 years of relevant experience in sales operations, contract management, sales support, or a related role.
• Advanced proficiency in Microsoft Excel, including complex data analysis, financial modeling, and reporting.
• Strong working knowledge of CRM systems, with hands on experience using Salesforce for data management, reporting, and sales process support.
• Proven ability to work independently with a high level of accountability, managing competing priorities and delivering results within defined timelines.
• Demonstrated ability to produce accurate, high quality work under time constraints, with strong attention to detail.
• Strong analytical and problem solving skills, with the ability to interpret complex licensing, financial, and contractual information and translate it into actionable insights.
• Proven ability to communicate effectively in both written and verbal formats, including explaining complex concepts to diverse audiences.
• Demonstrated ability to collaborate with cross functional stakeholders and influence outcomes within a defined scope of responsibility.
• Strong organizational skills with the ability to plan, prioritize, and coordinate multiple activities and projects.
• Bilingual proficiency (English / French) is considered an asset.

Job description:

A Day in the Life of an Enterprise Agreement Sales Support Analyst at Esri Canada:

• Independently manage complex Enterprise Agreement (EA) activities, including review and validation of submissions, ensuring accuracy, consistency, and alignment with internal standards and requirements.
• Partner with sales teams to support the structuring and negotiation of EAs by providing analysis, financial modeling, and guidance on licensing and commercial considerations.
• Develop, maintain, and enhance EA tracking tools, dashboards, and reporting frameworks to provide actionable insights on pipeline, renewals, and agreement performance.
• Analyze EA data, including licensing utilization, financial summaries, and trends, to identify risks, opportunities, and recommendations that support sales decision-making.
• Act as a subject matter resource for EA processes, responding to inquiries and supporting onboarding and knowledge transfer for sales team members.
• Coordinate with internal stakeholders (e.g., Legal, Customer Operations, Finance) and external partners (e.g., Esri Inc.) to resolve complex issues related to EA submissions, fulfilment, and compliance.
• Identify and lead improvements to EA processes, documentation, and tools to enhance efficiency, accuracy, and scalability of sales operations.
• Support the development and maintenance of best practice documentation and contribute to standardization across EA-related activities.

What you bring to the team:

• Post-secondary degree or diploma in business administration, commerce, finance, geography, information systems, or related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 5 years of relevant experience in sales operations, contract management, sales support, or a related role.
• Advanced proficiency in Microsoft Excel, including complex data analysis, financial modeling, and reporting.
• Strong working knowledge of CRM systems, with hands on experience using Salesforce for data management, reporting, and sales process support.
• Proven ability to work independently with a high level of accountability, managing competing priorities and delivering results within defined timelines.
• Demonstrated ability to produce accurate, high quality work under time constraints, with strong attention to detail.
• Strong analytical and problem solving skills, with the ability to interpret complex licensing, financial, and contractual information and translate it into actionable insights.
• Proven ability to communicate effectively in both written and verbal formats, including explaining complex concepts to diverse audiences.
• Demonstrated ability to collaborate with cross functional stakeholders and influence outcomes within a defined scope of responsibility.
• Strong organizational skills with the ability to plan, prioritize, and coordinate multiple activities and projects.
• Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees' well-being and work-life balance. Our benefits include:

• Work from Home or hybrid work

• • Generous Paid Time Off: Enjoy up to 6 weeks of time off per year, including:
  • 3 weeks of paid annual vacation, increasing with years of service
  • 50 hours of Paid Time Off (PTO) for personal needs
  • 32 hours of Summer Days
  • Winter holiday office closure
• Comprehensive health benefits plan
• RRSP match increasing with years of service
• Training and development programs for professional growth
• Company perks including discounts on gym memberships, technology purchases and more.
• Company-sponsored events and social activities
• Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.