NEW* Team Lead {CUPE CS-26-467}

Workland; North Bay; On-site; CAD 55,000 - 75,000; Full time

Job summary

North Bay Regional Health Centre is seeking an experienced Ambulance Communications Officer to join the Central Ambulance Communications Centre in North Bay. The role supports 24/7 emergency medical communications for Nipissing, Parry Sound and Temiskaming using CAD, radio and telephone systems.

Requirements include OSSGD, fluent English, CPR and first aid, Ambulance Communications Course, MOH ACO certificate, and prior ACO or Team Leader experience. Proficiency in keyboarding is essential.

Qualifications

• Must be 18 years of age or older and hold OSSGD or equivalent.
• Must read, write and speak English fluently.
• Hold a valid standard first aid certificate approved by WSIB.
• Hold a valid CPR certificate and recertify every 24 months.
• Complete Ambulance Communications Course (Entry to Practice Training).
• MOH Ambulance Communications Officer Certificate valid within past 2 years.
• Ambulance Communications Officer (ACO) or CACC Team Leader experience.
• Demonstrated keyboarding proficiency (40 wpm/90% accuracy).

Skills

English fluency

Bilingual English/French

Typing 40 wpm/90% accuracy

Excellent communication

Strong organizational skills

Leadership/Team-leading experience

Medical terminology knowledge

Education

Ontario Secondary School Graduation Diploma (OSSGD) or equivalent

Ambulance Communications Course (Entry to Practice Training)

Ministry of Health Ambulance Communications Officer Certificate (valid within past 2 years)

CPR certificate (valid)

First aid certificate (valid)

Job description

Department:Central Ambulance Communications Centre

The North Bay Central Ambulance Communications Centre (CACC), part of the North Bay Regional Health Centre, handles approximately 36,000 calls each year using advanced computer-aided dispatch, radio, and telephone systems. It provides 24/7 emergency medical communications for the Districts of Nipissing, Parry Sound, and Temiskaming, while also dispatching six Emergency First Response teams and offering paging services for 20 fire departments. In addition, CACC serves as the backup Fire/911 communications centre for one community.

QUALIFICATIONS

Certification/Experience/Knowledge:

Qualifications as per the North Bay Central Ambulance Communication Centre Performance Agreement required:

• Must be 18 years of age or older
• Must hold an Ontario Secondary School Graduation Diploma (OSSGD) or equivalent
• Must be able to read, write and speak English language fluently
• Be a holder of a valid standard first aid certificate issued by a training institute approved by the Workplace Safety and Insurance Board
• Be a holder of a valid cardiopulmonary resuscitation (CPR) certificate to the level as may be required by the province, and be re-certified in CPR every twenty-four (24) months thereafter
• Successful completion of a Ministry of Health approved Ambulance Communications Course (Entry to Practice Training); required
• Ministry of Health, Ambulance Communications Officer Certificate (valid within past 2 years) required
• Ambulance Communications Officer (ACO) or CACC Team Leader experience required
• Demonstrated computer keyboarding proficiency (40 wpm/90% accuracy) required

Skills/Abilities:

• Ability to provide technical direction to dispatchers and ability to observe, identify and correct operational problems and develop recommendations regarding the effective operation of the CACC required
• Strong organizational skills required
• Excellent communication skills, both verbal and written required
• Excellent interpersonal skills and the ability to work collaboratively with all members of the health team required
• Ability to work with minimal supervision required
• Medical terminology an asset
• Good attendance and work record required
• Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients, volunteers and visitors
• Must support and contribute to a culture of safety and prevention of adverse health events in this organization
• Bilingualism (Advanced level English/French) is required. All unilingual candidates are encouraged to apply and may be considered if the identified French requirement has been met or there are no successful bilingual candidates. A formal French test will be conducted to evaluate the proficiency level.

Pay rate, benefits and other terms and conditions are as per the CUPE (Local 139) CollectiveAgreement

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage of the recruitment process, please indicate this in your application.

All new hires are required to complete a Criminal Record Check (CRC) or a Vulnerable Sector Check (VSC), as applicable to the position. A satisfactory result, in accordance with organizational requirements, is a condition of employment.

NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER