Ambulance Communications Officer - Part Time

Kingston General Hospital Inc.; Kingston; On-site; CAD 57,000 - 67,000; Part time

Job summary

Kingston Health Sciences Centre (KHSC) is seeking part-time Ambulance Communications Officers for the Kingston Central Ambulance Communications Centre. You will handle 911 and non-emergency requests, dispatch ambulances, provide pre-arrival instructions, and monitor paramedic crews while maintaining confidentiality and accuracy.

The role requires advanced English, a minimum 35 wpm typing speed, post-secondary education preferred, and successful completion of mandatory training with on-the-job

Qualifications

• Post-secondary education preferred (university degree or 2-year college diploma).
• Advanced English (spoken and written) required.
• Typing speed: at least 35 wpm with 90% accuracy.
• Maintain confidentiality and pass a general aptitude test.
• Ability to follow written instructions and work under pressure.
• Strong organizational and interpersonal skills; reliable attendance.
• Criminal reference check and vulnerable sector search required.

Responsibilities

• Take 911 and emergency/non-emergency requests and determine priority.
• Dispatch the closest ambulance with accurate location data to crews.
• Provide pre-arrival instructions and monitor crews during calls.
• Maintain patient information confidentiality and accuracy.

Skills

Advanced English

35 wpm typing

Confidentiality

Work under pressure

Organizational skills

Interpersonal skills

Punctuality

Criminal record check

Education

Post-secondary education preferred

Job description

Career Opportunities: Ambulance Communications Officer - Part Time (104790)

Department:Kingston Central Ambulance Communications Centre - Ambulance Dispatch
Hours of Work:Part-Time Position; various rotating shifts including nights, weekends, holidays and short notice call in.
Pay Band: $41.17-$48.83 per hour ($39.67 through training)
Union:OPSEU 462
Location: HDH - John Counter Blvd Site

Join the Kingston CACC Team as an Ambulance Communications Officer

The Kingston Central Ambulance Communications Centre (CACC) provides vital emergency services to a diverse population of over 600,000 people. Our region spans six counties and covers more than 20,000 square kilometres.
We are seeking dedicated, compassionate, high-achieving, and resilient professionals to join our growing team. If you want a deeply rewarding career where you can help people during their most critical moments, this is the role for you.

Why Choose Kingston CACC?

• Dynamic Environment: Thrive in a fast-paced, collaborative team where a job well done is actively celebrated.
• Innovation-Driven: Challenge yourself by mastering ever-changing technology that is integral to saving lives.

Bring your dedication, compassion, and professional drive to a career that matters.

Job Description

The Ambulance Communications Officer provides services in a manner consistent with KHSC Mission, Vision and Values and that reflect the core values of Patient and Family Centred Care (dignity, respect, information sharing, participation, and collaboration). Central Ambulance Communications Centers (CACCs) are mission critical, technologically complex workplaces providing the initial access point to Ontario’s emergency health services systems for victims of illness or injury.

The job of an Ambulance Communications Officer requires critical thinking skills and the ability to work under pressure in stressful situations. They are responsible for;

• Taking 911, emergency, and non-emergency requests for ambulance services, locating patients, determining the severity of the medical emergency, and providing pre-arrival instructions before the Ambulance arrives.
• Dispatching the closest Ambulance in time to an emergency call, providing Paramedic crews withaddress information, call details and for monitoring Paramedic crews for the duration of each call.
• Standard First Aid
• Successful completion of a post-secondary education program (i.e. university degree or minimum 2 year college diploma) preferred.
• Advanced oral and written English skills.
• Demonstrated typing speed at a minimum of 35 wpm (with 90% accuracy)
• Able to maintain confidentiality.
• Must pass a general aptitude test.
• Demonstrated ability to follow written instructions.
• Excellent decision making skills in a high stress environment.
• Excellent organizational and interpersonal skills.
• Proven ability to attend work regularly.
• Satisfactory criminal reference check and vulnerable sector search required.

The successful candidates must be able to attend and successfully complete (with a minimum of 80%) a 5-week Ministry of Health training. Upon successful completion of the 5 week training course, an additional 200-400 hours of full time on the job training will commence. A job offer is conditional upon a satisfactory criminal record check. Minimum requirements will be tested.

Physical Requirements:

The applicant must meet the physical demands of this position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

Unless specifically stated, all job postings are for existing positions at KHSC. KHSCis committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.
Kingston Health Sciences Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation.

We thank all applicants, but only those selected for next steps will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.