Assistant Store Manager - Yorkdale Mall

Mackage; Greater Toronto Area; On-site; CAD 45,000 - 75,000; Full time

Job summary

Ein etabliertes Unternehmen in der Modebranche sucht einen dynamischen Store Manager, der das Team leitet und den Betrieb optimiert. In dieser spannenden Rolle sind Sie verantwortlich für die Maximierung der Verkaufszahlen, die Förderung von Kundenbeziehungen und die Entwicklung von Talenten. Sie bringen mindestens fünf Jahre Erfahrung im Luxusmodeeinzelhandel mit und haben eine Leidenschaft für exzellenten Kundenservice. Wenn Sie eine proaktive, ergebnisorientierte Person sind, die in einem kreativen Umfeld gedeihen möchte, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens fünf Jahre Erfahrung im Luxusmodeeinzelhandel, davon zwei Jahre in der Führung.
• Starke Verkaufs- und Kundenservicefähigkeiten.

Responsibilities

• Maximierung der Verkaufszahlen und KPIs zur Erreichung der Ziele.
• Motivierung und Inspiration des Teams zu hoher Leistung.

Skills

Luxusmode Einzelhandel

Kundenservice

Führungskompetenz

Verkaufskompetenz

Microsoft Office Suite

POS-Systeme

Mehrsprachigkeit

Job description

Direct message the job poster from Mackage

Connecting top talent with amazing opportunities, let's make the perfect match!

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, resulting in uncompromising construction, enveloping comfort, and signature silhouettes.

A global outerwear leader committed to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is dedicated to employment equity and encourages applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons, and other marginalized groups.

Reporting to the Store Manager, you will oversee the team and ensure effective store operations, including service, brand integrity, store standards, training, and people performance.

What you’ll do:

• Maximize store sales and KPIs to meet targets while achieving personal sales goals.
• Motivate and inspire teams to high performance and exceptional customer service, with a strong focus on client relationships.
• Communicate effectively with management and HQ partners.
• Support performance evaluations, manage turnover, and develop action plans for the sales team.
• Monitor sales floor and zone coverage to drive sales and maintain a customer-centric environment.
• Proactively engage clients using CRM and grow the clientele database.
• Recruit, hire, and develop top-tier candidates to represent Mackage as brand ambassadors.
• Manage operational tasks related to reports, payroll, scheduling, and inventory management.
• Ensure store policies are followed and communicated clearly.
• Maintain organization and standards of the store front and back of house.
• Handle customer inquiries, concerns, and returns effectively.

What you’ll need:

• At least five (5) years of experience in luxury fashion retail, with a minimum of two (2) years in management.
• Exceptional selling and customer service skills.
• Strong leadership and communication abilities.
• Personable, dynamic, with solid business acumen.
• Results-driven and adaptable mindset.
• Multilingual skills are a plus.
• Proficiency in Microsoft Office Suite and POS systems.

We want to get to know you

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Management, and Sales

Industries

• Retail Apparel and Fashion

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