New Car Delivery Specialist

Kaizen Auto Group; Calgary; On-site; CAD 31,000 - 47,000; Full time

Benefits offered by this job

Competitive Compensation

Dental & Extended Health Coverage

Company Pension

Paid Time Off

Life & Disability Insurance

Employee & Family Assistance Programs

Vehicle Purchase & Service Discounts

Paid Professional Development

Company‑Wide Appreciation Events

And SO MUCH MORE!

Job summary

Universal Ford Lincoln in Calgary, Alberta is seeking a Delivery Coordinator for the New Car Department to oversee a smooth, professional vehicle delivery experience. You will ensure that all new deliveries are prepared, documented, and presented to OEM and dealership standards.

The ideal candidate is organized, detail‑oriented, customer‑centric, and capable of coordinating with Sales, Finance, Service, and Inventory to keep deliveries on time and ensure outstanding customer satisfaction.

Qualifications

• Experience in customer service, dealership operations, vehicle delivery, or automotive support preferred.
• Strong communication and interpersonal skills for delivering outstanding customer experiences.
• Excellent organization, time management, and attention to detail.

Responsibilities

• Coordinate and schedule new vehicle deliveries with customers and the sales team.
• Prepare vehicles for delivery by confirming PDI, detailing, fueling, and accessory installations.
• Review all delivery documentation to ensure accuracy and compliance with OEM and dealership requirements.
• Provide customers with a thorough vehicle orientation, including feature demonstrations and owner resource explanations.
• Ensure delivery spaces and presentation areas are clean, organized, and aligned with dealership brand standards.
• Collaborate with Sales, Finance, Service, and Inventory teams to ensure timely delivery steps.
• Assist with follow-up communications to ensure customer satisfaction and address post-delivery questions.
• Maintain delivery logs, track delivery metrics, and prepare reports for department management.
• Assist in organizing customer events, new model launches, or delivery-related promotions as needed.
• Support general administrative tasks within the New Car Department to ensure efficient daily operations.

Skills

Customer service

Dealership operations

Vehicle delivery

CRM platforms

Education

High school diploma or equivalent

Tools

DMS systems

CRM platforms

Job description

Universal Ford Lincoln in Calgary, Alberta is seeking a Delivery Coordinator for the New Car Department to oversee a smooth, professional vehicle delivery experience. You will ensure that all new deliveries are prepared, documented, and presented to OEM and dealership standards.

The ideal candidate is organized, detail‑oriented, customer‑centric, and capable of coordinating with Sales, Finance, Service, and Inventory to keep deliveries on time and ensure outstanding customer satisfaction.