Sr. Cisco Network Voice Admin - L3

Diverse Lynx; Mississauga; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a highly skilled Sr. Cisco Network Voice Admin to manage and troubleshoot advanced Cisco Unified Communications systems. This role involves working with VoIP environments, including Cisco CUCM, Unity, and UCCX, while ensuring seamless integration with collaboration tools like Cisco Webex and Microsoft Teams. The ideal candidate will have over a decade of experience in network voice administration, showcasing strong problem-solving abilities and a customer-focused approach. Join a dynamic team where your expertise will drive high-quality solutions and innovation in voice and collaboration technologies.

Qualifications

• 10+ years in network voice administration with Cisco technologies.
• Hands-on expertise with Cisco VoIP products and troubleshooting.

Responsibilities

• Manage and troubleshoot Cisco Unified Communications systems.
• Integrate and manage Verint call recording systems.

Skills

Cisco Unified Communications

VoIP Administration

Data Networking

Troubleshooting Skills

Analytical Thinking

Communication Skills

Problem-Solving

Education

Relevant Cisco Certifications (e.g., CCNP, CCIE)

Tools

Cisco CUCM

Cisco Unity

Cisco UCCX

Verint Call Recorder

Avaya VoIP

Cisco Webex

Microsoft Teams

Job description

Role: Sr. Cisco Network Voice Admin - L3

Location: MISSISSAUGA

5 days office.

Position Summary:

We are seeking a highly skilled and experienced Cisco Network Voice Admin - L3 to join our team. The ideal candidate will be responsible for managing, designing, and troubleshooting Cisco Unified Communications systems, VoIP environments, and collaboration solutions like Cisco Webex and Microsoft Teams. This role requires extensive experience with Cisco CUCM, Unity, UCCX, Verint call recorder integration, and Avaya VoIP, along with a strong understanding of data networking.

Key Responsibilities:

1. Manage, design, configure, and troubleshoot Cisco Unified Communications systems, including CUCM, Cisco Unity, and Cisco UCCX.
2. Integrate, manage, and troubleshoot Verint call recording systems.
3. Work within Avaya VoIP environments, performing design and troubleshooting as needed.
4. Understand network data routing and switching to support voice and collaboration solutions.
5. Develop and maintain documentation for all network, voice, and collaboration systems.
6. Proactively identify, diagnose, and resolve complex voice and collaboration issues.
7. Strong understanding of physical datacenter connectivity, including setup, maintenance, and troubleshooting of network voice infrastructure.

Qualifications and Requirements:

1. 10+ years of experience in network voice administration with a focus on Cisco technologies.
2. In-depth knowledge of Cisco Unified Communications, including CUCM, Unity, and UCCX.
3. Experience with Verint call recorder integration and troubleshooting.
4. Strong understanding of Avaya VoIP systems.
5. Extensive knowledge of data networking concepts, particularly routing and switching.
6. Demonstrated hands-on expertise with Cisco VoIP products.
7. Proven troubleshooting skills with an ability to think analytically and work independently.
8. Solution-oriented mindset with a proactive approach to problem-solving.
9. Excellent communication skills for effective collaboration across teams and departments.
10. Relevant Cisco certifications (e.g., CCNP Collaboration or CCIE Collaboration) preferred.
11. Strong organizational skills and attention to detail.
12. Ability to work well under pressure and handle multiple projects simultaneously.
13. Customer-focused, with a commitment to delivering high-quality solutions.
14. Continuous learning mindset to stay updated with evolving technologies and industry best practices.