Network Systems Analyst (Temporary)

City-of-Penticton; Penticton; On-site; CAD 63,000 - 70,000; Full time

Benefits offered by this job

Free on-site parking

Fleet vehicles for site inspections

Tickets to local events

Job summary

City of Penticton is seeking a Network Systems Analyst in Penticton, BC to support the in-house network. The role covers planning, installing, configuring, and maintaining network hardware, software, and links with an emphasis on minimizing downtime.

Reporting to the IT Supervisor, Security & Operations, you will diagnose issues, document solutions, and provide end-user training as required. The position is full-time temporary (3 months) and on-site.

Qualifications

• Working knowledge of wired and wireless network hardware and standards.
• Ability to operate network analyzers, scanners, and testers.
• Understanding of network, server and PC operating systems.
• Hands-on hardware troubleshooting experience.
• Knowledge of data privacy practices and laws.
• Strong written and verbal communication skills.
• Ability to research networking issues and present ideas clearly.
• Self-motivated and directed with analytical skills.
• Ability to prioritize tasks in a high-pressure environment.

Responsibilities

• Collaborate with users to design optimal network topologies and configurations.
• Document required network service levels with department heads and meet SLAs.
• Develop business continuity and disaster recovery plans and respond to outages.
• Prepare documentation, procedures, and help sheets for network systems.
• Support networking projects and evaluate new hardware/software.
• Maintain up-to-date knowledge of networking contracts and installations.
• Ensure connectivity of all workstations and servers; manage network hardware.

Skills

Wired/Wireless hardware

Network analyzers

Server/PC OS knowledge

Hardware troubleshooting

Data privacy

Communication

Research

Clear idea presentation

Self-motivation

Analytical thinking

Prioritization

Education

College degree/certifications in computer networking

Job description

Penticton is a vibrant, innovative waterfront city known for its commitment to sustainability, community well-being, and economic opportunity. With a strong focus on good governance, collaboration, and service excellence, the City is dedicated to enhancing the quality of life for residents, businesses, and visitors alike.As one of the most active development regions in British Columbia, Penticton features a diverse mix of large-scale and complex construction projects.

Penticton has been recognized as one of Canada’s most livable cities, according to latest rankings by The Globe and Mail, ranked as the eighth most livable medium-sized city in Canada. Nationally, Penticton earned high marks for access to amenities (11th in Canada), #11 for midlife transitions and #11 for retirement, as well as #13 for young professionals. Penticton also placed within the top 20 in the categories of raising kids (#19), contributing to an overall ranking of 35th across Canada. Rooted in agriculture and surrounded by natural beauty, Penticton is known for its orchards, wineries, and craft breweries—making it one of Canada’s top wine destinations. More than 100 years since its incorporation, Penticton continues to grow as a place to live, work, and play.

The City of Penticton is looking for a full-time temporary (3 months) Network Systems Analyst,based in Penticton, B.C.

Reporting to the IT Supervisor, Security & Operations, the Network Systems Analyst role supports the stable operation of the in-house computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end-user training and support where required.

Key Responsibilities:

• Collaborate with users and the IT team to create optimal network design topologies and configurations.
• Work with end users and department heads to identify and document required network service levels. Work to meet service level agreements with end users.
• Aid in the development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
• Prepare and ensure accuracy of documentation, procedures manuals, and help sheets for the network, including data, voice, and video systems.

Acquisition & Development

• Support development and implementation of networking projects and new technology installations.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Evaluate and recommend for purchase of networking hardware and software products.
• Write technical specifications for the purchase of networking hardware and software products.
• Maintain up-to-date knowledge of networking contracts and supervise contract-based installations.

Operational Management

• Ensure network and IP connectivity of all workstations, application servers, and back-end IT infrastructure.
• Install, configure & maintain all network hardware and equipment, including routers, switches, voice gateways, UPSs including all network-related virtual appliances.
• Utilize security solutions, including firewall, endpoint security and intrusion detection systems to protect the network infrastructure
• Monitor and test network performance and provide network performance statistics and reports.
• Receive and respond to incoming service desk tasks regarding network incidents and service requests.
• Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Practice network asset management, including maintenance of network component inventory.

Required Knowledge, Abilities & Skills:

• Working technical knowledge of current wired & wireless hardware, network standards and protocols including authentication protocols.
• Ability to operate network component analyzers, scanners, and testers.
• Working technical knowledge of network, server and PC operating systems.
• Hands-on hardware troubleshooting experience.
• Knowledge of applicable data privacy practices and laws.
• Strong written and oral communication skills.
• Ability to conduct research into networking issues and products as required.
• Ability to present ideas in user-friendly language.
• Self-motivated and directed.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Required Education, Training & Experience:

• College diploma, university degreeor relevant certifications in the field of computer networking.
• 5+ years equivalent work experience with switched and routed networks.
• ITIL Foundation v3/v4 including a solid understanding of change management/change enablement.
• Extensive support experience with voice & collaboration applications.
• Valid BC Driver’s Licence – Class 5

About the Benefits

Compensation based on skills and experience is anhourly rate of $45.78 - $50.85 (Pay Grade 15, 35 hours per week, CUPE), along with a host of excellent benefits including:

• 15.5% in lieu of benefits, vacation, and statutory holidays.
• Free on-site parking
• Fleet vehicles provided for inspections and site visits
• Draws for tickets to local concerts, hockey games, and employee appreciation events
• Wellness initiatives and team-building activities
• A picturesque waterfront location with access to world-class outdoor recreation and a progressive, community-oriented work culture

At the City of Penticton, we recognize that great talent and great ideas come from a variety of backgrounds. Tapping into the diversity of our community makes us all stronger and allows us to serve Penticton even better.

That's why we welcome all applicants to consider joining our team. We encourage Indigenous persons, people of colour, all genders and expressions, 2SLGBT2QIA+, persons living with disabilities, and others who reflect our ever-changing workplace to apply. If you require any accommodations during the recruitment process, please let us know, we'd be happy to support you!

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

This position is only open to those legally entitled to work in Canada.

Life in Penticton

Nestled between two lakes, Penticton enjoys long, hot summers, dry winters and more than 2,000 hours of sunshine each year. We’re located in the southern Okanagan Valley of British Columbia, which is easily accessed by major highways and airports.

We're known for our beaches, wine and orchards, not to mention a wide range of outdoor recreational activities. Hop on your bike to discover award-winning wineries and trails with stellar views. Shop at the bustling outdoor market, peruse art galleries or go skating at the modern Community Centre. Ski champagne powder slopes or take in a hockey game or concert at the South Okanagan Events Centre.

Penticton is located on the ancestral and unceded territory of the Syilx/Okanagan people. Its name, from the Interior Salish word snpintktn, is commonly translated as "a place to stay forever," or more accurately, “a place where people live year-round.” It’s the kind of place where people come to visit for the holidays – and never want to leave.