Network Support Technician

Soo Mill and Lumber Company Limited; Sault Ste. Marie; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Pension & benefits

Employee Assistance Program (EAP)

Laptop provided

Cellphone provided

Staff discount

Job summary

Soo Mill and Lumber Company Limited in Sault Ste. Marie, Ontario is seeking a Network Support Technician to help grow and secure our IT infrastructure.

You will support and optimize local and remote networks, configure workstations and servers, and train users to ensure reliable operations. Key responsibilities include maintaining security, backups, disaster recovery, and ERP/BisTrack integration, with a focus on uptime (99.7% over 5 years) and cost-effective upgrades.

Qualifications

• A diploma or degree in a related technical discipline or the equivalent combination of education, technical certifications or work experience
• 5+ years of directly related experience working with computer and network systems
• Technical certifications in IT Networking (CCNA, CCENT etc.) considered an asset

Responsibilities

• Maintain, troubleshoot and administer local network operations and remote locations.
• Setup, configure and install new workstations, servers, and other equipment (barcode scanners, receipt printers, etc.).
• Provide technical support and training to end-users.
• Evaluate and manage software updates and licensing on computer workstations and servers.
• Enforce and implement data, software and hardware security policies and procedures.
• Perform and verify data backups and disaster recovery operations.
• Schedule, manage, and recommend software and hardware improvements and upgrades.
• Document and maintain accurate representations of the network environment and infrastructure.
• Ensure the smooth running of all IT systems, including Servers, Anti-Virus/Spyware Protection, Data Security/Backups, and Email (99.7% uptime over 5 years).
• Handle annual capital budget / operating requirements and ensure cost effectiveness
• Plan, organize, evaluate, and rollout Infrastructure upgrades and changes
• Manage / Support IT Helpdesk
• Support and maintain corporate Active Directory and related technologies including group policy
• Troubleshoot hardware and software issues related to IT
• Create and Manage SOPs (Standard Operating Procedure) documents related to all use of company Hardware/Software
• Oversee the IT set-up of new hires and equipment return for employee departures
• Plan, organize and execute infrastructure upgrades and changes
• Administer SQL management studio (backups, queries etc)

Education

Diploma or degree in a related technical discipline

5+ years of directly related IT experience

CCNA/CCENT or equivalent networking certs (asset)

Tools

Windows 10/11 Pro

Windows 2019 Servers

SQL Management Studio

Microsoft 365

Active Directory

Epicor BisTrack ERP

Job description

Network Support Technician

Location: Sault Ste Marie, Ontario

Job Function: Information Technology

We are seeking a talented Network Support Technician to join our Information Technology team. This position will assist in further developing our IT infrastructure by developing & leading progressive hardware and software implementations.

Job Tasks and Responsibilities

• Maintain, troubleshoot and administer the use of local network operations and remote locations.
• Setup, configure and install new workstations, servers, and other equipment (i.e. barcode scanners, receipt printers, etc.)
• Provide technical support and training to end-users
• Evaluate and manage software updates and licensing on computer workstations and servers.
• Enforce and implement data, software and hardware security policies and procedures
• Perform and verify data backups and disaster recovery operations
• Schedule, manage, and recommend software and hardware improvements and upgrades
• Document and maintain accurate representations of the network environment and infrastructure
• Ensuring the smooth running of all IT systems, including Servers, Anti-Virus/Spyware Protection, Data Security/Backups, and Email (99.7% average uptime over 5 years)
• Handle annual capital budget / operating requirements and ensure cost effectiveness
• Plan, organize, evaluate, and rollout Infrastructure upgrades and changes
• Manage / Support IT Helpdesk
• Support and maintain corporate Active Directory and related technologies including group policy
• Troubleshoot hardware and software issues related to IT
• Create and Manage SOPs (Standard Operating Procedure) documents related to all use of company Hardware/Software
• Oversee the IT set-up of new hires and equipment return for employee departures
• Plan, organize and execute infrastructure upgrades and changes
• Administer SQL management studio (backups, queries etc)

Education and Experience

• A diploma or degree in a related technical discipline or the equivalent combination of education, technical certifications or work experience
• 5+ years of directly related experience working with computer and network systems
• Technical certifications in IT Networking (CCNA, CCENT etc.) considered an asset

Technologies Experience with the following would be an asset:

• Windows 10/11 Pro
• Windows 2019 Servers (Application Servers, Web Servers, Database Servers)
• SQL Management Studio
• Microsoft 365
• Active Directory
• ERP (Epicor BisTrack)

What Soo Mill has to offer:

• Competitive Wages
• Company Pension & Benefits
• Employee Assistance Program (EAP)
• Laptop and Cellphone provided
• Employee Pricing/Staff Discount

The closing date for this position is August 31, 2026

Employment is contingent upon a satisfactory response from a criminal record search.

Soo Mill can provide disability related accommodations during the recruitment process. Please advise if you require accommodations when contacted for an interview.