Network Support Specialist

TAG HR; Quebec; On-site; CAD 82,656,000 - 143,270,000; Full time

Job summary

TAG HR is seeking two Level 1 Network Support Specialists for an IT project in Bagotville, Quebec. The onsite role covers hands-on network support, IT equipment management, troubleshooting, configuration activities, and documentation, with project coordination responsibilities.

The ideal candidates have at least two years of experience supporting network environments, plus two years of IT documentation experience, and at least one year coordinating activities with clients or stakeholders.

Qualifications

• Minimum two years of experience supporting network environments.
• Minimum two years producing or maintaining IT documentation.
• Minimum one year coordinating activities with clients, users, stakeholders, or project teams.
• French-language capability.
• Valid Government of Canada Reliability Status security clearance or eligibility.

Responsibilities

• Provide hands-on IT and network support and project coordination.
• Manage IT equipment inventory and assets throughout their lifecycle.
• Prepare technical recommendations and documentation for systems and deployment.
• Collaborate with project team members and stakeholders.

Skills

Network support

Technical documentation

Client coordination

French language

Tools

IT asset management systems

Inventory tracking software

Job description

Job Description

Level 1 Network Support Specialist

Location: Bagotville, QC – Onsite

Compensation: $30-$50/hr Based on qualifications, experience, and final contract pricing.

Contract Term: Up to 152 days, with one (1) optional extension of up to 43 days.

Scope of Work / Tasks

We are seeking two (2) Level 1 Network Support Specialists for a contract opportunity supporting an IT project in Bagotville, Quebec.

The successful consultants will provide hands‑on IT and network support, with responsibilities spanning network environment support, IT equipment management, troubleshooting, technical documentation, configuration activities, and project coordination.

• Support network and IT environments in an operational and project setting.
• Receive, ship, move, unpack, install, and organize IT equipment.
• Maintain accurate inventories and records of IT equipment and assets.
• Track and document equipment throughout its lifecycle.
• Provide technical support and troubleshooting for IT and network-related issues.
• Provide technical advice and recommendations regarding IT systems and infrastructure.
• Support the installation, maintenance, monitoring, and troubleshooting of network equipment.
• Review technical design, testing, implementation, and deployment documentation.
• Review and maintain Systems Design Specifications and related technical documentation.
• Support configuration management and documentation management activities.
• Assist with analyzing new technical requirements and identifying capability deficiencies.
• Conduct technical options analysis for systems and subsystems as required.
• Prepare technical recommendations and supporting documentation.
• Participate in project meetings and discussions with technical and project stakeholders.
• Prepare meeting minutes, records of decisions, and action-item tracking.
• Prepare weekly and monthly progress reports.
• Maintain documentation and records associated with project activities.
• Support knowledge transfer to project and operational staff.
• Work collaboratively with project team members, technical personnel, users, and stakeholders.
• Perform additional IT and network support activities as directed by the project authority.

Mandatory Qualifications

M1

Minimum two (2) years of experience supporting network environments, including experience with activities such as:

• Receiving IT equipment
• IT equipment inventory and accountability
• Installation
• Maintenance
• Monitoring
• Troubleshooting
• Transfer of IT assets
• IT support services

M2

Minimum two (2) years of experience producing, reviewing, modifying, or maintaining technical documentation related to IT systems or network environments.

Experience must include one or more of the following:

• Systems Design Specifications
• Installation documentation
• Configuration documentation
• Testing documentation
• Deployment documentation
• Technical implementation documentation
• Transfer of deliverables and configuration information to operational staff

M3

Minimum one (1) year of experience coordinating activities with clients, users, stakeholders, or project team members in support of an IT project or operational environment.

M4

French-language capability.

M5

Valid Government of Canada Reliability Status security clearance or eligibility to obtain the required clearance.

Preferred Qualifications

• Experience supporting enterprise network environments.
• Experience with network equipment installation and configuration.
• Experience with IT asset management and inventory systems.
• Experience troubleshooting hardware, software, and network issues.
• Experience working with technical configuration documentation.
• Experience reviewing systems design and implementation documentation.
• Experience supporting IT infrastructure or network deployment projects.
• Experience working within structured IT service management environments.
• Experience preparing technical reports and project documentation.
• Strong written and verbal communication skills in French.
• Experience working collaboratively with technical teams and project stakeholders.
• Experience working in government, defence, public-sector, or other highly regulated IT environments.

Technical Environment

The successful consultants will work within an established IT infrastructure and project environment involving:

• Enterprise network environments
• Network infrastructure and equipment
• IT hardware and peripherals
• Network installation and troubleshooting
• IT asset inventory and tracking
• Configuration management
• Technical documentation
• Systems design and implementation documentation
• Testing and deployment documentation
• IT project documentation
• Technical reporting and knowledge transfer

Security & Work Location

Security Clearance: Government of Canada Reliability Status

The successful candidate must be eligible to obtain and maintain the required Government of Canada security clearance for the duration of the engagement.

Work Location: Bagotville, QC – Fully Onsite

Working Hours: Generally between 0700 and 1700, as directed by the project authority.

Travel: None anticipated

Language: French

This position requires the successful consultant to work onsite and comply with all applicable workplace and security requirements.

Additional client and project-specific information will be provided to qualified candidates during the recruitment process.