Network Performance Manager

Crawford Group; Canada; Remote; CAD 60,000 - 80,000; Full time

Job description

## Job DescriptionWe are currently recruiting for a **Network Performance Manager** to join our team remotely in **Canada.** The successful candidate will provide real-time coaching on ways to overcome identified performance trends, teach contractors how to effectively utilize business tools to become more efficient, and make recommendations on ways current processes may be improved to gain efficiencies. Will be responsible for interacting with contractors, district managers, as well as adjusters.## Responsibilities* Organize, plan, and prepare for Quality Review Meetings with individual contractor locations* Facilitate contractor performance support initiative, including monthly reporting and follow-up meetings.* Assist in creating online modules for business tools to teach the contractor network* Assist in creating and maintaining job aides for the contractor network.* Assist in providing technical industry expertise to internal team members. Eg, leading training sessions with other internal departments* Provide data review, analysis, and monthly reporting of individual contractor and regional performance results.* Provide real-time coaching and feedback to contractors based on contractor performance.* Subject matter expert for Contractor Connection processes and program requirements## Qualifications* Bachelor’s degree in business administration, management, construction, or a related discipline* Minimum 2 years training, coaching, and/or leadership experience* Minimum 2 years of Project Management experience preferred* Residential Property Insurance training experience preferred* Familiar with residential and commercial construction, restoration means, and methods* Knowledgeable in using Xactimate* Able to pull, analyze, and present data and findings* Excellent verbal and written communication skills* Excellent time management and organization skills* Excellent negotiation and problem-solving skills* Performance Management experience* Minimal travel may be required for industry eventsBecause a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more atOur total compensation plans provide each of our employees with far more than just a great salaryPay and incentive plans that recognize performance excellenceBenefit programs that empower financial, physical, and mental wellnessTraining programs that promote continuous learning and career progression while enhancing job performanceSustainability programs that give back to the communities in which we live and workA culture of respect, collaboration, entrepreneurial spirit and inclusion