Network Operations Coordinator (YQT) Thunder Bay Until Filled

Wasaya Airways LP; Northwestern Ontario; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Wasaya Airways LP is seeking a Network OPS Coordinator to monitor daily and near-term operations from Sioux Lookout and Thunder Bay bases. You will collaborate with all departments to ensure safe, efficient, and profitable operations for customers and the airline.

Responsibilities include planning and coordinating operations, forecasting day-of-flight, and proactive recovery planning. Experience in airline operations and aviation reservations systems is required.

Qualifications

• High school diploma or equivalent; post-secondary preferred.
• 3+ years of airline operations experience or equivalent.
• At least 1 year of experience with Aviation Reservations Software Systems.
• Excellent computer skills; proficient with MS Office, internet and email.
• Ability to work in a team and also independently.
• Strong written and verbal communication skills.
• Ability to handle sensitive situations with tact and professionalism.
• Knowledge of First Nations Organizations is an asset.

Responsibilities

• Plan and coordinate operations to minimize negative impact on customers.
• Ensure accurate flight forecasting for the day of flight.
• Monitor flight activity and resource availability for proactive recovery planning.
• Recommend cancellations, delays, aircraft swaps, or other decisions based on operational needs.
• Coordinate with Maintenance Control on aircraft availability and with the crew scheduler on recovery options.
• Serve as primary contact during irregular operations.
• Promote a healthy, positive workplace climate and uphold customer care commitments.
• Perform other related duties as assigned.

Skills

Aviation operations

Communication

Teamwork

Attention to detail

Customer care

Education

High school diploma or equivalent

Post secondary preferred

Tools

Aviation Reservations Software Systems

Job description

The Network OPS Coordinator will monitor the daily and near-term (7 days) future operations to maintain and coordinate commercial operational control of the aircraft and crews assigned to the Sioux Lookout and Thunder Bay Bases. This position will work in collaboration with all company departments to provide safe, efficient, and profitable operations.

Responsibilities

• Plan and coordinate operations to minimize the impact customers in a negative way.


• Ensure accurate flight forecasting day of flight.


• Monitor flight activity and resource availability to provide proactive recovery planning and response to irregular operations.


• Recommend decisions on cancellations, delays, aircraft swaps, or other operational decisions based on operational requirement.


• Coordinate with Maintenance Control on aircraft availability and crew scheduler on crew recovery options.


• Primary contact during irregular operations


• Foster a healthy working environment and promote a positive climate within the workplace.


• Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.


• Any other related duties as assigned

Requirements

• High school diploma or equivalent. Post Secondary preferred.


• Three or more (3+) years of previous airline operations experience or an equivalent combination of related post-secondary education and experience.


• Minimum 1 year experience with Aviation Reservations Software Systems.


• Excellent computer skills, MS-Office preferable, proficient in use of internet and email


• Able to work in a team environment, as well as unsupervised.


• Able to effectively communicate both verbally and in writing.


• Strong attention to detail


• Able to deal with people sensitively, tactfully, diplomatically, and professionally.


• The ability to communicate in Oji-Cree or Ojibway is an asset.


• Previous airline experience is an asset.


• Experience with and/or knowledge of First Nations Organizations is an asset.

Wasaya Airways LP thanks all applicants for their interest but only those selected for an interview will be contacted.

Upon request, accommodations are available throughout the selection process.

Wasaya gives preference to Indigenous peoples