Customer Service Agent (YXL) Sioux Lookout Until Filled

Wasaya Airways Limited Partnership; Sioux Lookout; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

Wasaya Airways LP is seeking a Customer Service Agent to ensure passenger service aligns with company policy and to provide accurate fare and flight information, reservations, and check-in support.

You will issue tickets, prepare boarding passes, assist travelers (including those with special needs), tag baggage, and coordinate with dispatch for on-time operations. Weekend/evening shifts may be required.

Qualifications

• High school diploma or equivalent preferred.
• Valid class G driver's license.
• Previous airline experience is an asset.
• Strong attention to detail and accuracy.
• Professional and customer-focused demeanor.
• Ability to work with confidential information.

Responsibilities

• Provide customer care to diverse customers, including corporate clients and in-house agents.
• Answer phones, provide fares and flight schedules, and take reservations.
• Issue tickets, prepare boarding passes, and update flight manifests.
• Perform check-in procedures and assist passengers with special needs.
• Ensure baggage is tagged and identified properly.
• Greet arriving flights and escort passengers in the terminal.
• Make announcements and coordinate with dispatch on arrivals.
• Collect payments, handle cash, and complete sales reports.
• Complete required paperwork and reports.
• Support Customer Care Specialist with incoming calls.
• Uphold Wasaya’s Customer Care Commitments.
• Travel and overtime may be required; weekend/evening shifts possible.

Skills

Attention to detail

Team player

Confidentiality

Customer service

Telephone skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet & Email

Job description

The Customer Service Agents are responsible for ensuring that passenger service is handled according to company policy and that customer care levels are maintained at the highest level.

Responsibilities

• Provide customer care to a variety of customers including corporate customers, in-house agents, answer phones to give out fares and flight schedule information, take reservations, etc.
• Issue tickets, prepare boarding passes and prepare and update manifests for all flights.
• Perform passenger check-in procedures, pre-boarding assistance and provide assistance to special needs passengers.
• Ensure all passenger baggage is tagged and identified properly.
• Greet arriving flights and escort passengers into the terminal.
• Make announcements including boarding calls, flight updates and paging passengers.
• Communicate with dispatch regarding up-to-date arrival times and correspond with other carriers.
• Collect payment, handle cash and complete Daily Sales Report
• Complete, submit and file all required paperwork including: LARF, FIM, Limited Release Tags, Collect Shipment Form, and any other paperwork/reports.
• Assist Customer Care Specialist with incoming calls as required.
• Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
• Any other related duties as assigned.

Qualifications

• High school diploma or equivalent is preferred
• A Valid class G driver’s license
• Previous airline experience is an asset
• Effective attention to detail and a high degree of accuracy
• Strong work ethic and positive team attitude
• Ability to maintain confidentiality
• Strong computer skills and proficient in Microsoft Office and in the use of internet and email
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Professional appearance and manners
• The ability to communicate in Oji-Cree or Ojibway is an asset.
• Experience with and/or knowledge of First Nations organizations is an asset
• Overtime as required.
• Travel may be required
• Weekend and evening work may be required.
• May be exposed to loud noises.
• Ability to lift or move up to 70 lbs.; repetitively.
• Manual dexterity is required to use desktop computers and peripherals.

Wasaya Airways LP thanks all applicants for their interest but only those selected for an interview will be contacted.

Upon request, accommodations are available throughout the selection process.

Wasaya gives preference to Indigenous peoples.