Documentation Specialist

Wasaya Airways LP; Thunder Bay; On-site; CAD 55,000 - 78,000; Full time

Job summary

Wasaya Airways LP seeks a Documentation Specialist to establish and maintain corporate documentation standards, develop templates, and train staff on writing and formatting. You will reformat manuals to new templates and ensure content quality across departments.

You will administer Wasaya Connect (SharePoint) and other systems, create guides, and coordinate with regulators to stay compliant. Strong editing and communication skills are essential.

Qualifications

• High school diploma or GED required.
• Technical writing, editing, or document management experience preferred.
• Aviation industry experience is considered an asset.
• Strong ability to read, analyze, and interpret technical manuals, regulations, and procedures.
• Excellent grammar, spelling, punctuation, and writing style.

Responsibilities

• Establish, maintain, and enforce corporate documentation standards across the organization.
• Develop and maintain document templates that align with company standards and brand.
• Reformat and update manuals using approved templates and standards.
• Administer and maintain the company’s document management system (Wasaya Connect/SharePoint).
• Develop guides and training materials related to Wasaya Connect usage.
• Provide training and support to employees on document management practices.
• Proofread, edit, and review documents for compliance and accuracy.
• Incorporate updated technical data into current and future documentation.
• Coordinate with regulators to ensure compliance.
• Monitor revisions and maintain version control.
• Support continuous improvement in document management processes.
• Perform other related duties as assigned.

Skills

Technical writing

Editing

Documentation standards

Training colleagues

Grammar and style

Communication

Education

High school diploma or GED

Technical writing or document management experience preferred

Aviation industry experience an asset

Tools

Microsoft 365

SharePoint Online

Adobe Acrobat Pro

Adobe Photoshop

Microsoft Visio

Job description

Reporting to the Director of Human Resources, the Documentation Specialist is responsible for establishing, implementing and maintaining documentation standards for Wasaya Airways LP, which includes developing consistent document templates and reformatting manuals into the new templates, training employees on how to use templates (and other aspects of writing and formatting), creating guidelines and training employees on how to write policies and procedures, ensuring document content is grammatically correct and the complexity is suitable for intended audiences, and providing general support for all departments on all aspects of documentation.

The Documentation Specialist is also responsible for creating, implementing, managing and administering document and content management systems, and establishing processes (and providing training) for managers and employees on how to use these systems.

The Documentation Specialist must write new processes and procedures and edit existing processes and procedures to ensure that they are consistent, understandable, trainable and auditable.

DUTIES & RESPONSIBILITIES

• Establish, maintain, and enforce corporate documentation standards across the organization.
• Develop and maintain document templates that align with Company documentation standards, support consistency, and enhance the Wasaya brand.
• Reformat and update existing Company manuals and documentation using approved Wasaya templates and standards.
• Administer and maintain the Company’s document management system, Wasaya Connect (SharePoint).
• Develop processes, procedures, user guides, and training materials related to the effective use of Wasaya Connect (SharePoint).
• Provide training and support to employees on document management practices and system usage.
• Proofread, edit, and review Company documents to ensure compliance with established guidelines, accuracy, consistency, and technical requirements.
• Receive, review, and incorporate updated technical data from internal and external sources into current and future documentation.
• Coordinate with Transport Canada and other regulatory agencies to ensure approved manuals and documentation remain compliant with applicable regulations and standards.
• Monitor document revisions and maintain version control to ensure the accuracy and integrity of Company records.
• Support continuous improvement initiatives related to document management and documentation processes.
• Perform other related duties and responsibilities as assigned.

SKILLS & QUALIFICATIONS

Education and Experience

• High school diploma or equivalent General Education Diploma (GED) required.
• Technical writing, editing, or document management experience preferred.
• Experience within the aviation industry is considered an asset.

Knowledge and Skills

• Strong ability to read, analyze, and interpret technical manuals, periodicals, professional journals, regulations, and technical procedures.
• Demonstrated ability to translate complex technical information and specifications into clear, user-friendly documentation, procedures, and training materials.
• Excellent command of grammar, spelling, punctuation, usage, and writing style.
• Advanced proficiency with Microsoft 365 applications, SharePoint Online, Adobe Acrobat Pro, Adobe Photoshop, and Microsoft Visio.
• Proven ability to quickly learn new software applications and effectively train others in their use.
• Strong understanding of current technical communication principles, trends, and industry standards.
• Excellent verbal and written communication skills.

Personal Attributes

• Highly motivated, self-directed, and committed to producing high-quality work.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Flexible and adaptable, with the ability to respond effectively in a fast‑paced and evolving environment.
• Confident, persistent, and patient, while maintaining professionalism in all interactions.
• Comfortable identifying opportunities for process improvement and recommending technologies that enhance efficiency and reduce costs.
• Demonstrated ability to establish and maintain effective working relationships with employees, business partners, customers, and external agencies.

Additional Requirements

• Ability to communicate in Oji‑Cree and/or Ojibway is considered an asset.

WORKING CONDITIONS

• Ability to lift or move up to 15lbs
• Physically able to perform all listed job duties
• Travel by aircraft and other means as required by role
• Most work performed in an office environment
• Manual dexterity required to use desktop computer and telephone