Network Analyst

Astek; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a passionate and committed team at a forward-thinking technology consulting firm as a Network Analyst. In this role, you will tackle major technological challenges in the banking industry, providing essential support and collaboration. Your expertise in network operations, combined with your analytical mindset, will help drive success in managing incidents and improving processes. This innovative company values diversity and inclusion, offering a personalized care plan for its employees. If you are ready to take on new challenges and make an impact, this opportunity is perfect for you.

Benefits

Personalized CARE plan

Diversity & Inclusion Charter

Qualifications

• 5+ years in Network Operations with CCNA and CCNP certifications.
• Experience with network environments and diagnostic tools.

Responsibilities

• Provide technical support and manage incident queues effectively.
• Collaborate with teams to manage high priority incidents.

Skills

TCP/IP

Cisco routers/switches

Firewall

Load Balancers

WiFi

Cisco ACI

Palo Alto Firewalls

F5 Load balancers

VMware NSX

Analytical skills

Education

Technology Degree/Diploma

CCNA certification

CCNP certification

CCDP certification

ITIL certification

Tools

SevOne

Infoblox

ExtraHop

ThousandEyes

Job description

Astek is a global leader in technology consulting. With 9,600 experts worldwide, we guide our clients through digital transformation by developing innovative solutions.

In Canada, we excel in IT and engineering. We collaborate with leading companies to tackle major technological challenges, putting innovation, collaboration, and excellence at the heart of our actions.

Join a passionate and committed team ready to bring your ideas to life.

About the Role

On behalf of our client in the Banking industry, Astek Canada is seeking a motivated Network Analyst ready to take on new challenges.

Your Responsibilities

As a Network Analyst, you will be responsible for:

• Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are part of.
• Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.
• Engage in high priority incidents (P2's) or incident calls and provide support.
• Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
• Support the incident, change and problem management processes.
• Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
• Help assess training needs, process gaps and improvement suggestions, automation opportunities and effectively communicate upwards to the Shift leader and Manager as required.
• Manage chronic, repeat and aging incidents with proper internal/external escalations.
• Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.

Your Qualifications

Education/Experience:

• Technology Degree/Diploma or equivalent work experience.
• CCNA certified with a minimum of 5 years’ work experience in Network Operations/Production environment.
• CCNP certified with a minimum of 3 years’ work experience in Network Operations/Production environment.
• CCDP and ITIL certifications are a definite asset to this position.

Key Skills:

• Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity.
• Strong understanding of Switching and Routing - Cisco Catalyst/Nexus Switches, SDWAN (Cisco/Viptela/Aruba Silverpeak), DMVPN.
• Hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, VMware NSX is a definite asset for this position.
• Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, Infoblox, ExtraHop, ThousandEyes.

Personal Qualities:

• Analytical and solution-oriented mindset.
• Team collaboration and teamwork skills.
• Autonomy and rigor in managing priorities.

The Astek Advantages

• Personalized CARE plan for our employees.
• Diversity & Inclusion Charter.

Ready to Take on the Challenge?

Apply now by sending your CV and discover a rewarding career at Astek Canada.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting