Preferred Qualifications:
- Bachelor's/College Degree in Computer Science/Information Technology or equivalent, 0-1 Years of Experience
- Language Proficiency in English is essential
- Experience working with Single Sign-On, Backbone.js, JQuery, and/or Bootstrap is a plus
- Working knowledge of Java, C#, .NET, PHP, or other programming languages is beneficial
- Experience interacting with customers in person or over the phone is preferred
- Experience reviewing logs for root cause analysis (e.g., application and payment logs)
- Working knowledge and experience in Linux or Unix environments is a plus
- Familiarity with Apache or other Web server technologies is a plus
- Knowledge of eCommerce best practices (usability, SEO, fulfillment, etc.) is a plus
- Knowledge of troubleshooting computer peripherals like scanners, printers, and cash drawers
- Advanced knowledge of SQL/databases
- Proficiency in JavaScript, Java / C#, Perl scripting
- Flexibility to work extended hours, holidays, and occasionally weekends
- Excellent organization, verbal, and written communication skills with a customer service mindset
- Previous experience in a similar role or translation is advantageous
- Knowledge of the culture, attitude, and practices in countries where that language is spoken
- Detail-oriented, enthusiastic, and responsible
- Strong analytical troubleshooting skills
Career Level - IC1
Range and benefit information: Hiring Range in CAD from $44,000 to $96,200 per annum. Specific to locations only. Oracle maintains broad salary ranges to account for variations in knowledge, skills, experience, market conditions, locations, and internal factors. Candidates are typically placed within the range based on these factors and internal peer equity.
Responsibilities:
- Promptly resolve inbound calls and online support cases from customers, partners, and internal employees
- Perform routine to moderately complex troubleshooting and analysis to resolve issues
- Identify software defects and report to Quality Assurance/Development for investigation and fixing
- Document cases through formalized written communication
- Handle inquiries and problems within the assigned major product area and triage those outside expertise, transferring as needed
- Translate online communication to/from customers using our Machine Translation Tool and manage daily translation tasks
- Proofread, edit, and revise translated materials and documentation
- Perform UAT and evaluate translation quality; assist in linguistic quality assurance
- Create and maintain product-specific terminology glossaries and style guides for consistency and cultural appropriateness
- Contribute ideas and feedback on internationalization processes
- Participate in localization projects
- Create and maintain a knowledge base for self-service support