Navigation Centre Support Worker

TSA The Salvation Army TSA; Calgary; On-site; CAD 46,000 - 68,000; Full time

Job summary

The Salvation Army in Calgary, Alberta is hiring for a full-time Resident/Program Support role within our Navigation Centre. You will admit, orient and evaluate residents, enforce policies, and coordinate with community partners to ensure safe, dignified service.

Ideal candidates bring a high school diploma, mandatory background checks, first aid/CPR, and frontline social service experience; strong customer service, calmness under pressure, and commitment to confidentiality are essential as you

Qualifications

• High school diploma with up to six months of specialized courses.
• Police Information Check with Vulnerable Sector Search.
• First Aid certification with CPR Level A or C from an Alberta provider.
• Social Work diploma/degree must be registered with the Alberta College of Social Workers.
• 3+ months frontline experience in social services.
• Proficiency with MS Outlook and MS Word; basic database familiarity.

Responsibilities

• Admit, orient, and evaluate residents per policies.
• Enforce policies and guide residents.
• Conduct intake interviews in the Navigation Centre.
• Maintain records of resident medications and belongings.
• Provide light housekeeping and linen support.
• Ensure privacy compliance and liaise with partners.

Skills

Customer service

Active listening

Calm under pressure

Trauma-informed care

Crisis intervention

Confidentiality & ethics

Education

High school diploma

Police Information Check

First Aid & CPR (Alberta)

Social Work registration (if applicable)

Tools

MS Outlook

MS Word

Databases

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

ACCOUNTABILITIES:

• Resident/Program Support: Handles the admission, orientation, and evaluation of residents as per policies, procedures, and guidelines.
• Ensures ongoing enforcement of policies and guidelines, including providing guidance to residents.
• Conducts respectful resident intake interviews in the Navigation Centre ensuring all information is obtained, recorded, expectations are clearly communicated to residents & basic goal setting is done.
• Monitors all incoming traffic in the Navigation Centre ensuring safety protocols are followed.
• Liaises with Community Partners in the Navigation Centre as well as Spiritual and Religious Care team members, internal referral sources and other external agencies as needed (e.g., welfare, police, parole, urgent situations, DOAP Team, PACT Team and non-emergency.)
• Stores and records information on resident medication, tools and gear, as per policies and procedures.
• Performs light housekeeping duties and fosters a clean workplace culture.
• Provides linen and assistance to each resident, as needed.
• Receives all resident concerns in a professional manner, directs residents to avenues of resolution and ensure required documentation is completed.
• Ensures that calls and messages for residents are dealt with as per policy and privacy legislation.
• Works with program team members to ensure best practices and efficient service delivery.
• Provides mediation in resident conflict to prevent and/or resolve altercations.
• Monitors late passes and address non-compliance.
• Ensures all policies and procedures are upheld and, if required, seek additional support internally or externally from Calgary Police Services or Emergency Medical Services.
• Reviews policies, procedures, and program guideline; provides suggestions for changes, as needed.
• Reviews information and resident forms to ensure correct information and relevance.
• May carry out inspection/safety and wellness checks of property and grounds in accordance with policies and procedures.
• May provide support for other program positions.

• Administrative: Accurately records day-to-day happenings using appropriate methods; maintain logbooks, and complete occurrence reports, and other documentation, as required.
• Reviews all day-to-day communications.
• Records all pertinent information and any significant events in communication book.
• Completes program documentation as per program procedures, including meal lists, communication book, behaviour contracts, notices, incident reports, emergency evacuation reports, and TPW reports.
• Attends program staff meetings as scheduled.
• Demonstrates stewardship of The Salvation Army resources such as time keeping and program supplies May attend case conferences when necessary.

• Record Keeping and Reports: Maintains daily and monthly program statistics.
• Prepares required incident reports.

Working Conditions

This is a full time permanent position at 40 hours a week. Typical shits are day shifts however, hours or shifts will vary based on operational needs. The position operates within a community-based service environment, supporting individuals who may be experiencing homelessness, mental health challenges, substance use concerns, and other complex social circumstances. Potential exposure to infectious diseases as part of working in a community-based service environment. Potential exposure to bodily fluids while supporting individuals with diverse and sometimes complex needs.

Education and Experience QUALIFICATIONS

• Completed High School diploma, plus specialized courses of up to six (6) months.
• Police Information Check {PIC) with Vulnerable Sector Search.
• Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider.
• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers
• More than three months but less than one year of prior related experience, including experience with frontline work in a social service setting.

Skills and Capabilities

• Strong customer service skills.
• Attentive listening and observation of body language and able to monitor and read the environment
• Able to stay calm in stressful situations.
• Computer skills including MS Outlook, Word and ability to use keyboard, familiarity with databases
• Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills.
• Able to pack and lift resident belongings.
• Able to stand for long periods of time and do walk abouts within and outside of the building; able to walk up and down stairs.
• Able to continuously monitor the environment, monitoring security cameras and attentiveness when interacting with clients and recording information.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

Compensation

The target hiring range for this position is $45,926.40 to $57,387.20 with a maximum of $68,868.80. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.