Natural Foods Customer Experience Specialist

Community-Natural-Foods; Edmonton; On-site; CAD 28,000 - 36,000; Full time

Job summary

Community-Natural-Foods is seeking a Customer Engagement Clerk to greet customers, share product knowledge, and support store events. You will promote products and assist customers across departments with a friendly, proactive approach.

Ideal candidates have at least 1–2 years of retail experience and a passion for natural foods. You will participate in trainings and help maintain high customer satisfaction while driving sales.

Qualifications

• High School diploma preferred.
• 1-2 years retail experience.
• In depth knowledge of the Natural Foods Industry and its products.
• Exceptional customer service skills & Proven sales skills.
• High EQ – relate with people sensitively and professionally.
• Friendly, positive attitude and high energy.

Responsibilities

• Greet customers and engage with them in accordance with their interest, being attentive to their needs.
• Communicate with customers with high level of professionalism and with a positive and friendly nature.
• Address and answer questions about products in all departments, and the natural foods industry.
• Share stories about our company, products in all departments, vendors and farmers with customers.
• Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention.
• Actively promote events and marketing initiatives.

Skills

Customer service

Sales skills

Communication skills

Teamwork

Time management

Computer knowledge

High EQ

Education

High School diploma

Tools

POS system

Job description

Community-Natural-Foods is seeking a Customer Engagement Clerk to greet customers, share product knowledge, and support store events. You will promote products and assist customers across departments with a friendly, proactive approach.

Ideal candidates have at least 1–2 years of retail experience and a passion for natural foods. You will participate in trainings and help maintain high customer satisfaction while driving sales.