National Training Manager

Humankind Global Recruitment; Halifax; On-site; CAD 90,000 - 120,000; Full time

Job summary

270 West Consulting is seeking an experienced National Training Manager to support growth and optimal functioning of client-facing teams across Canada, from recruitment and onboarding to ongoing training and performance management.

Reporting to the COO, the role leads a team of trainers and collaborates with leaders to develop content, close training gaps, and drive KPI performance.

Responsibilities

• Build trainer team by hiring and onboarding effective team members across the country.
• Develop and retain trainer team by mentoring and supporting the team to achieve company training KPIs
• With the COO, equip Benefit Navigator Manager and Team Leads with the tools, frameworks and coaching skills needed to effectively manage team performance
• Develop and manage ongoing iteration of training content on the LMS, ensuring content remains accurate, engaging and compliant with evolving legislation, government requirements and industry best practices.
• Act as the main point of contact for training-related questions, updates, and coordination between trainers, managers, and operational leadership.
• Monitor training gaps, recurring staff questions, quality concerns, and workflow issues, then communicate recommendations for improvement to the appropriate leaders.
• Identify and communicate opportunities to improve workflows across CRM, KPI dashboards and other company systems, translating frontline training insights into actionable operational recommendations.

Job description

We have partnered with 270 West Consulting, who are dedicated to supporting Canadian Armed Forces personnel. Through compassion, professionalism, and personalized care, 270 West Consulting assist veterans in navigating services and benefits to ensure they receive the support they deserve.

270 West Consulting are seeking an experienced National Training Manager who supports the growth and optimal functioning for all client-facing team members from recruitment and on-boarding, to on-going training to performance management through leading a team of highly effective trainers. This role reports to the COO. Roles supported by this role – Trainers.

Key responsibilities include

• Build trainer team by hiring and onboarding e=ective team members across the country.
• Develop and retain trainer team by mentoring and supporting the team to achieve company training KPIs
• With the COO, equip Benefit Navigator Manager and Team Leads with the tools, frameworks and coaching skills needed to effectively manage team performance
• Develop and manage ongoing iteration of training content on the LMS, ensuring content remains accurate, engaging and compliant with evolving legislation, government requirements and industry best practices.
• Act as the main point of contact for training-related questions, updates, and coordination between trainers, managers, and operational leadership.
• Monitor training gaps, recurring staff questions, quality concerns, and workflow issues, then communicate recommendations for improvement to the appropriate leaders.
• Identify and communicate opportunities to improve workflows across CRM, KPI dashboards and other company systems, translating frontline training insights into actionable operational recommendations.