Benefits Navigator

Humankind Global Recruitment; Halifax; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation

Health insurance

Dental and life insurance

Job summary

270 West Consulting is hiring a Benefit Navigator to join a growing team supporting Canadian veterans. The role involves coordinating health and disability benefits, serving as the primary contact for clients, and guiding enrollment and information sessions.

The position emphasizes compliance with veteran affairs policies, data integrity, and collaboration with team leads. A background check will be conducted for the successful candidate, with a collaborative, mission-driven work environment.

Qualifications

• Minimum of 2 years of proven experience in customer service or a similar role.
• Fluency in French is preferred.
• Experience in the Canadian Armed Forces is considered an asset.
• Knowledge of military terminology and careers.
• Background check will be required upon selection.

Responsibilities

• Assess client benefits programs, including health and disability claims.
• Serve as main point of contact for benefit inquiries and issues.
• Conduct client orientation sessions about benefits and applications.
• Collaborate with team lead and navigators to communicate updates.
• Maintain client benefit records and ensure data integrity.
• Assist with client enrollment, forms, and information sessions.
• Stay updated on policies and regulations related to client benefits.

Skills

Customer service

French language

Communication skills

Education

High School Diploma

Post-secondary education preferred

Job description

We have partnered with 270 West Consulting, who are dedicated to supporting Canadian Armed Forces personnel. Through compassion, professionalism, and personalized care, 270 West Consulting assist veterans in navigating services and benefits to ensure they receive the support they deserve.

270 West Consulting have proudly supported thousands of Canadian Veterans. Their mission is to help veterans, and their families understand and access the benefits and services available to them through Veterans Affairs Canada and community resources. We are hiring an employee for our Benefit Navigator role to join their growing team.

Key responsibilities include

• Assessing and coordinating client benefits programs, including health claims, disability claims, and other health related benefits
• Serving as the main point of contact for clients regarding benefit inquiries and issue resolution
• Conducting client orientation sessions to inform about available benefits and application processes.
• Collaborating with the team lead and other benefit navigators to ensure accurate and timely communication of benefit updates and changes
• Maintaining client benefit records and ensure data integrity
• Assisting with client enrollment process, including account set up, form preparation, and client information sessions
• Staying up to date on industry policies and regulations related to client benefits, such as Veteran Affairs, RCMP, etc

Key requirements include

• Minimum of 2 years of proven experience in customer service or a similar
• Fluency in French is preferred
• Previous experience in the Canadian Armed Forces considered an asset
• Knowledge of military terminology and careers
• High School Diploma required, Post secondary education preferred role Excellent communication skills, both written and verbal
• Ability to work independently and prioritize tasks in a fast-paced environment
• Valid driver's license and own a reliable vehicle

Be part of a meaningful mission supporting Canadian veterans. Work in a collaborative and supportive team environment. Competitive starting salary. Paid vacation. Benefits package including heath, dental and life insurance. The successful candidate will be required complete a background check.

Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.