Customer Training - Trainer

Tracktik; Montreal (administrative region); Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid and flexible work model

Three weeks of vacation starting in你的年

Job summary

Trackforce, a leading SaaS platform for physical security workforce management, is seeking a Customer Trainer to deliver high‑quality training to customers, administrators and partners from our Montreal area office. You will educate users on the platform and ensure successful adoption.

The role requires 3+ years in customer training, strong presentation skills, experience in SaaS, and the ability to translate complex topics into clear concepts.

Qualifications

• 3+ years of experience in customer training, instructional design, or technical education.
• Experience delivering training in a SaaS or technology-driven environment.
• Excellent presentation and facilitation skills, with the ability to engage diverse audiences.
• Strong technical aptitude and the ability to translate complex topics into simple concepts.
• Familiarity with learning management systems (LMS) and training tools.
• Exceptional communication and interpersonal skills.
• Willingness to travel occasionally for in-person training sessions.

Responsibilities

• Conduct live virtual and in-person training sessions for customers and partners.
• Develop and maintain training materials, including presentations, guides, and video tutorials.
• Adapt training approaches based on audience needs, ensuring effective knowledge transfer.
• Gather and analyze customer feedback to improve training content and delivery.
• Collaborate with Professional Services, Customer Success, and Product teams to align training with customer needs and product updates.
• Assist in the development of self-paced learning modules and certification programs.
• Act as a SME on the product, keeping up to date with new features and best practices.

Skills

Live training delivery

SaaS knowledge

Presentation skills

LMS familiarity

Technical translation

Travel willingness

Job description

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

We are looking for an engaging Customer Trainer to deliver high-quality training sessions to customers. In this role, you will educate end-users, administrators, and partners on our SaaS platform, ensuring they have the knowledge and skills to be successful. If you have a passion for teaching, technology, and helping customers succeed, we want to hear from you!

• Conduct live virtual and in-person training sessions for customers and partners.
• Develop and maintain training materials, including presentations, guides, and video tutorials.
• Adapt training approaches based on audience needs, ensuring effective knowledge transfer.
• Gather and analyze customer feedback to improve training content and delivery.
• Collaborate with Professional Services, Customer Success, and Product teams to align training with customer needs and product updates.
• Assist in the development of self-paced learning modules and certification programs.
• Act as a subject matter expert (SME) on the product, keeping up to date with new features and best practices.

• 3+ years of experience in customer training, instructional design, or technical education.
• Experience delivering training in a SaaS or technology-driven environment.
• Excellent presentation and facilitation skills, with the ability to engage diverse audiences.
• Strong technical aptitude and the ability to translate complex topics into simple concepts.
• Familiarity with learning management systems (LMS) and training tools.
• Exceptional communication and interpersonal skills.
• Willingness to travel occasionally for in-person training sessions.

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

• Hybrid and flexible work model
• Three weeks of vacation starting in your first year
• Paid sick days & family obligation days
• Comprehensive health & dental coverage from Day1
• 24/7 telemedicine access
• Mental health & wellness support
• Life insurance, AD&D, long term‑ disability & critical illness coverage
• RRSP & DPSP with employer matching
• Employee referral bonus
• Paid volunteer day & recognition programs

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.