National Operations Lead, Architecture & Design (Hybrid)

Surbana Jurong Group; Toronto; Hybrid; CAD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work Toronto Studio + remote

Competitive salary

Extended health & dental benefits

Employee wellness program

Referral bonus program

Discounts (Goodlife, Perkopolis)

Job summary

B+H Architects is seeking an experienced Operations Manager to lead and optimize operations across our Canadian studios. You’ll drive consistent project delivery standards, improve commercial performance, and enable design teams to work efficiently at scale.

This role partners with Practice Leadership, Finance, HR, and Project Principals to implement a unified national operating model focused on accountability and predictable outcomes.

Qualifications

• 15+ years in operations leadership within architecture, design consulting, or AEC.
• Strong knowledge of project lifecycle, financial controls, and risk management.
• Proven success implementing structure in complex, multi-office environments.
• Expertise with ERP/project management tools (Deltek preferred).
• Excellent communication and stakeholder management skills.
• Background in architecture or engineering.
• Experience in firms with 100–300 employees and multiple offices.
• Familiarity with RAIC/AIBC/OAA standards and contract types.

Responsibilities

• Lead operations for Canada across two studios and align with global/ regional strategy.
• Establish a national framework for initiation, budgeting, scheduling, and reporting.
• Enforce disciplined operational standards across all project teams.
• Monitor performance; identify risks; intervene with Project Principals.
• Implement project controls for scope, changes, fees, and resources.
• Lead monthly health reviews and quarterly business performance reviews.
• Develop SOPs for delivery, QA/QC, and financial controls.
• Drive adoption of tools such as Deltek Vision/Vantagepoint.
• Partner with Finance to improve revenue forecasting, utilisation, WIP/AR.
• Mentor Project Managers and foster collaboration across studios.
• Strengthen compliance and risk management.

Skills

Operations leadership

Project lifecycle knowledge

Stakeholder management

Deltek ERP knowledge

Tools

Deltek Vision/Vantagepoint

Job description

B+H Architects is seeking an experienced Operations Manager to lead and optimize operations across our Canadian studios. You’ll drive consistent project delivery standards, improve commercial performance, and enable design teams to work efficiently at scale.

This role partners with Practice Leadership, Finance, HR, and Project Principals to implement a unified national operating model focused on accountability and predictable outcomes.